Finlay Burns
Boulder
Summary
Motivated student and employee with an upbeat, friendly personality who delivers exceptional customer service, at a high quality rate to ensure customer satisfaction. Very adaptable to any work environment, ready for high-pressure, fast-paced situations while maintaining a positive and friendly attitude. Works hard to give customers a memorable experience, outside of simply performing the work.
Overview
4
4
years of professional experience
Work History
CASUAL SERVER
ShakeShack
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer disputes promptly while maintaining a positive and friendly demeanor.
Server
Urban Thai
11.2020 - 08.2023
- Greeted customers and seated them at tables, created relationships with customers through communication, served and cleaned up meals for customers
- Cooperated with staff members to create a good connection and communication between kitchen staff and servers to effectively take care of customers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Chipotle Crew Member
Chipotle Mexican Grill
11.2019 - 11.2020
- Developed food service skills, greeted and communicated with customers, and created meals for customers
- Worked well with other employees to efficiently create meals, communicate, and work as a team.
Education
Undergraduate in Business - Finance, Accounting
Leeds School of Business At Colorado Boulder
Boulder, CO05.2026
Skills
- Problem solving
- Microsoft software
- Data analysis
- Decision making
- Food Running
- Food Delivery
- Deescalation
- Table Setting
- Guest Engagement
- Adaptability
- Food safety understanding
- Customer Service
Timeline
CASUAL SERVER
ShakeShack
10.2023 - Current
Server
Urban Thai
11.2020 - 08.2023
Chipotle Crew Member
Chipotle Mexican Grill
11.2019 - 11.2020
Undergraduate in Business - Finance, Accounting
Leeds School of Business At Colorado Boulder
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