Jessica Thurman
Colorado Springs,CO
Summary
Dynamic leader with 14 years of customer service and sales experience, adept in customer relations and team building. Excelled in enhancing sales strategies and operational efficiency, significantly boosting profitability. Skilled in merchandise planning and problem-solving, fostering a culture of continuous improvement and excellence. Demonstrates exceptional multitasking, organization, and communication, driving team success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
In-Home Daycare Provider
Self-employeed
04.2023 - Current
- Continually assessed learning materials, toys, and equipment to ensure their safety and effectiveness for child development.
- Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.
- Collaborated with parents to discuss their child''s progress and share feedback on developmental milestones.
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
Store Manager
Salon Services Pro
09.2019 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained open lines of communication with corporate, sharing pertinent information about store performance and requesting support when needed.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Sales Manager
David's Bridal
06.2017 - 09.2019
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Consistently met sales targets through diligent effort and persistence in closing deals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with upper management to implement continuous improvements to exceed team goals.
- Recruit, interview, hire, train new hires for the sales team, contributing to a high-performing work environment.
- Organized promotional events and interacted with community to increase sales volume, such as bridal shows, fashion shows, local high schools.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Department Manager
Von Maur
12.2014 - 05.2017
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Train new associates on store policies and customer service expectations to ensure company standards are being met.
- Manage a consistent customer base of 25 shoppers in order to create on-going revenue opportunities.
Education
High School Diploma -
North Scott Senior High
Eldridge, IA05-2010
Skills
- Customer Relations
- Multitasking and Organization
- Team Building and Leadership
- Merchandise planning
- Problem-Solving
- Verbal and written communication
Accomplishments
- David's Bridal- Excellence In Bridal Show Performance Award- 2017
- Salon Services Pro- Executed two new store location builds and grand openings -2021
- David's Bridal- Supervised team of 14 staff members-2017-2019
Timeline
In-Home Daycare Provider
Self-employeed
04.2023 - Current
Store Manager
Salon Services Pro
09.2019 - 12.2022
Sales Manager
David's Bridal
06.2017 - 09.2019
Department Manager
Von Maur
12.2014 - 05.2017
High School Diploma -
North Scott Senior High
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