Fernando Rosales-Estrada
Denver
Summary
Dynamic sales professional with a proven track record at Titan Fittings, expertly managing a $250k pipeline and achieving 100% quotas. Skilled in CRM software and client relationship management, fostering loyalty and driving revenue growth. Adept at cross-functional teamwork and effective communication, consistently exceeding expectations through strategic upselling and exceptional customer service.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
Titan Fittings
Denver
08.2023 - Current
- Managing a $250k quarterly pipeline and hitting a 100% quarterly quota.
- Coordinated sales presentations and product demonstrations for potential clients.
- Managed customer inquiries and provided product information effectively.
- Built strong relationships with clients to enhance customer loyalty.
- Utilized CRM software to track leads and update customer interactions.
- Collaborated with marketing team to align campaigns with sales objectives.
- Trained new team members on sales processes and company policies.
- Maintained strong relationships with existing customers through regular contact and follow-up calls.
- Utilized CRM software to manage sales pipeline process from lead generation through close.
Client Relationship Manager
Worldpay Merchant Services
Denver
01.2019 - 05.2023
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Provided training sessions for clients on new product features and best practices.
- Maintaining internal & cent system accuracy through records for all new boarded merchant accounts.
- Fostered strong client relationships through regular communication and personalized support.
- Coordinated client onboarding processes to ensure smooth transitions and engagement.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
National Account Coordinator
Worldpay Merchant Services
Denver
04.2017 - 01.2019
- Managed communication between clients and internal teams to ensure alignment.
- Developed and maintained documentation for account management procedures.
- Provided support for sales representatives in responding to customer inquiries and resolving customer service issues.
- Collaborated with other departments in order to ensure accurate invoicing and billing procedures are followed for all customers.
- Troubleshooting & administrating external customer access to technical tools.
- Maintaining internal & client system accuracy through records reconciliation reporting & manual data corrections.
- Coordinated national accounts to enhance client relationships and streamline processes.
- Created reports for internal use on the performance of national accounts.
Renewals Account Manager
Service Source International
Denver
04.2012 - 05.2017
- Managing volume renewals of hi-tech service & support agreements to an established customer base through a channel.
- Supporting US and Latin America partners with fluent bilingual communication.
- Managing a $5.5M Quarterly Pipeline and hitting a 100% quarterly quota.
- Managed contract renewals for existing clients, ensuring timely processing and communication.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
- Provided training and guidance to junior team members on renewal best practices.
- Utilized CRM systems to track client interactions and manage renewal timelines effectively.
- Negotiated terms and conditions of contracts with customers based on their needs and requirements.
- Developed strong relationships with clients to enhance retention and satisfaction.
Education
High School Diploma -
West High School
Denver, CO05-2005
Skills
- Fluent in Spanish
- CRM software
- Sales presentations
- Pipeline management
- Contract negotiation
- Client relationship management
- Upselling techniques
- Customer retention strategies
- Effective communication
- Cross-functional teamwork
- B2B sales
- Training and coaching
- Sales and negotiation
- Order management
- Project development
- B2C sales
- Exceptional customer service
- Problem solving
- Data analysis
- CRM proficiency
- Opportunity identification
- Revenue forecasting
- Territory management
- Telephone sales
- Product knowledge
- Email and phone etiquette
- Verbal and written communication
Languages
Spanish
Full Professional
Timeline
Inside Sales Representative
Titan Fittings
08.2023 - Current
Client Relationship Manager
Worldpay Merchant Services
01.2019 - 05.2023
National Account Coordinator
Worldpay Merchant Services
04.2017 - 01.2019
Renewals Account Manager
Service Source International
04.2012 - 05.2017
High School Diploma -
West High School