Fernando Barocio
Colorado Springs
Summary
Experienced telecommunications professional with a strong foundation in network infrastructure, fiber optics, and ISP operations. Proven ability to lead cross-functional teams, manage field operations, and ensure high service quality through technical expertise, effective communication, and a customer-focused approach.
Overview
6
6
years of professional experience
Work History
ISP Engineer III
Charter Spectrum Communications
03.2023 - Current
- Provide advanced engineering and operational support for both existing and emerging technologies within the headend and network infrastructure.
- Install, configure, operate, and maintain both legacy and next-generation headend equipment in accordance with manufacturer specifications and corporate standards.
- Perform in-depth troubleshooting and support network issue resolution to ensure optimal service delivery and minimal downtime.
- Conduct testing and performance verification using OTDR (Optical Time-Domain Reflectometer), signal analyzers, and other diagnostic tools to assess fiber integrity, signal quality, and RF performance during outages, maintenance, and upgrades.
- Execute all daily, weekly, monthly, and quarterly preventive maintenance procedures and performance logging in compliance with established company guidelines.
- Ensure all cabling, equipment installations, power distribution, and environmental controls (cooling, grounding) are implemented in accordance with corporate and industry standards, including SCTE and FCC guidelines.
- Develop, submit, and execute approved Methods of Procedure (MOPs) and Change Management Requests (CMRs) to support system upgrades, service rollouts, and network enhancements.
- Identify opportunities for network optimization and implement technical improvements to enhance performance, reliability, and scalability.
Field Technician VI
Charter Spectrum Communications
06.2022 - 03.2023
- Strong verbal and written communication skills in English to interact professionally with team members, customers, and vendors across all channels.
- Proficient in using hand tools (e.g., drills, hammers, wrenches, screwdrivers) for equipment installation and maintenance.
- Capable of working in various terrains and weather conditions while carrying tools and equipment such as gaffs, ladders, and tool belts.
- Skilled in operating test and diagnostic equipment, including signal level meters, ohm meters, light meters, fusion splicers, OTDRs, and DWDM/CWDM systems.
- Able to perform work at heights (e.g., poles and rooftops) and make precise connections with small wires and components.
- Proficient in using handheld communication tools, mobile apps, and PCs for task execution and reporting.
- Extensive knowledge of the TCP/IP protocol stack and related abstraction layers.
- Strong understanding of network design, architecture, and topologies; familiar with basic networking devices and appliances.
- Experience using software tools to support network operations and performance monitoring.
Regional Operations Center Specialist II
Charter Spectrum Communications
10.2019 - 06.2022
- Provide frontline technical support and service in a cable/telecommunications environment with over 5 years of experience in Field Operations, Maintenance, Dispatch, and Tier II Help Desk functions.
- Troubleshoot and resolve issues within Hybrid Fiber Coaxial (HFC) networks, utilizing knowledge of DOCSIS protocols and diagnostic tools to ensure service quality and reliability.
- Deliver end-user support with a focus on customer satisfaction, leveraging a solid understanding of network infrastructure and service delivery processes.
- Communicate effectively with team members, customers, and support personnel to coordinate issue resolution and maintain a high standard of service.
- Collaborate within a team environment to solve problems, adapt to new systems and technologies, and maintain service levels in a fast-paced operational setting.
- Maintain flexible availability, including evenings, weekends, and holidays, to support 24/7 operations as needed.
- Foster a collaborative and supportive work culture by promoting open communication and mutual reliability among peer organizations and team members.
- Contribute to a customer-focused environment by recognizing how technical roles directly impact customer experience and network performance.
Education
Associate of Science - Computer Information Systems
Lauras College
Santa Maria, CA06-2011
Skills
Industry Skills
- Proficient in HFC, DOCSIS, DWDM/CWDM, and fiber optics (OTDR, splicing, signal analysis)
- Strong understanding of TCP/IP, routing, switching, and basic network appliances
- Experienced with diagnostic tools and technical documentation (MOPs, FCC logs)
- Familiar with cybersecurity principles and network compliance standards
Operational & Leadership Skills
- Ensures SLA compliance, quality assurance, and customer satisfaction
- Strong communicator; promotes open collaboration across vertical teams
- Skilled in training, mentoring, and developing technical staff
- Efficient in time management, resource planning, and problem resolution
Timeline
ISP Engineer III
Charter Spectrum Communications
03.2023 - Current
Field Technician VI
Charter Spectrum Communications
06.2022 - 03.2023
Regional Operations Center Specialist II
Charter Spectrum Communications
10.2019 - 06.2022
Associate of Science - Computer Information Systems
Lauras College
Similar Profiles
Bernard GalindezBernard Galindez
Senior Cable Installer and Repairer at Charter Spectrum CommunicationsSenior Cable Installer and Repairer at Charter Spectrum Communications
Brian GroomBrian Groom
Field Technician V at Charter Spectrum CommunicationsField Technician V at Charter Spectrum Communications
Drew AndrewsDrew Andrews
Customer Service Team Lead at Charter Spectrum CommunicationsCustomer Service Team Lead at Charter Spectrum Communications
Mike ErnsterMike Ernster
Entry Electrical Technician at 3D Systems CorporationEntry Electrical Technician at 3D Systems Corporation
Evan DesonieEvan Desonie
Lube Technician at Goodyear Tire & RubberLube Technician at Goodyear Tire & Rubber