Fernanda Loera Sanchez
Commerce City
Summary
Dynamic and dedicated professional with leadership experience at Olive Garden as a Lead Server Trainer and at CFA as a Team Leader, excelling in team motivation and effective problem-solving. Proven track record in employee onboarding and maintaining high service standards, fostering a culture of excellence and customer loyalty. Strong communicator committed to continuous improvement and training success.
Overview
2
2
years of professional experience
Work History
Lead Server Trainer
Olive Garden
2025.05 - 2025.09
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Team Leader
Chick-fil-A
2023.08 - 2025.05
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained existing and new employees to maximize team agility and performance.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- I worked a flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
27J Online Academy
Brighton, CO2025-05
Associate of Science -
Front Range Community College
Westminster, CO2026-12
Skills
- Team motivation and Leadership
- Upholding standards
- Employee onboarding
- Reliable and Accountable
- Effective problem solving in high-pressure situations
- Adaptable learner
- Dedicated
- Strong communication skills
Languages
Spanish
Native or Bilingual
Interests
I am currently a college student who spent the past fall semester fully focused on my studies I am working toward completing my associate’s degree with the goal of transferring to a university and eventually earning my doctorate
Timeline
Lead Server Trainer
Olive Garden
2025.05 - 2025.09
Team Leader
Chick-fil-A
2023.08 - 2025.05
High School Diploma -
27J Online Academy
Associate of Science -
Front Range Community College