Fellina Fernanda Trujillo Marin

• Lead, supervise, organize and drive the export team towards strategic objectives, fostering a collaborative and productive work environment.

• Ensure the services or products delivered are in line with the expectations established during the sale cycle in order to maintain customer satisfaction.

• Collaborate and coordinate in a cross-functional environment to design and deliver solutions that meet customer needs and expectations.

• Actively support Clients for the development of Standard Operating Procedures (SOP) and Customized Operating Procedures (COP), therefore, the management of deviations from established standards.

• Maintain constant contact with network offices and establish relationships with other countries for a solid and efficient coordination of international operations.

• Monitor the operating system, carry out periodic audits to verify compliance with the processes, report any non-compliance detected and take corrective measures in case of inconsistencies.

• Coordinate and hold regular meetings with key suppliers, including shipping companies, carriers and ports, to strengthen relationships and optimize operations.

• Manage and formally respond to Requests, Complaints and Claims (PQR) to maintain effective communication with clients.

• Be part of the service excellence team to prevent customer loss and generate internal plans to optimize the work environment, reflected in the annual satisfaction survey.

Achievements:

• Successfully implement the new operational system (Cargo Wise One) in the organization.

• Significantly improved the compliance management indicators in the organization achieving a compliance percentage + 98%, exceeding the minimum established goal 95%.

• Maintained a highly motivated and committed team, actively supporting them in their internal professional career development.

• Promoted the management and development of a connectivity tool between land transportation providers and ocean freight system, thus optimizing export and import operations.

• Managed to establish effective operational development with the Global Service Center (GSC) in Manila.

• Identified and explored effective alternatives to attract new clients to the company.

• Contributed to improve the job satisfaction survey, achieving a result of 85%, which represents a significant increase compared to the result of the previous year's survey.

Sep. 2017 – Jan. 2019

• Implement and monitor processes to ensure that Company’s service promise is consistently met, improving operational, service satisfaction and customer retention on the import operations.

• Actively participate in meetings with potential and existing customers, providing operational and customer service information to support sales initiatives.

• Lead continuous improvement initiatives, identifying opportunities to optimize processes and procedures, resulting in greater operational efficiency.

• Maintain effective communication with network offices to ensure smooth coordination of operations

• Monitor and audit operations to ensure compliance with customer promises, ensuring everything is correctly reflected on the loading dock for visibility.

• Provide guidance and support to the operational and Customer Service team, encouraging a high level of performance and commitment

• Work closely with the operational team to ensure daily operations were carried out efficiently and effectively.

• Manage the supplier portfolio, ensuring solid relationships and an improved negotiating position for the Company.

• Manage and review intercompany invoices compliance.

• Maintain strong relationships with customers and suppliers, fostering greater operational efficiency through effective collaboration and partnership.

Achievements:

• Strengthened relationships with financial managers and mitigated cargo blockages in Colombia, improving operational efficiency and customer satisfaction.

• Achieved the consolidation of the customer service and operations teams, improving efficiency and collaboration in the organization.

• Obtained the CIF certification as an expert in loading processes, to later support and deliver the same training to approximately more than a thousand employees, improving the work environment, operational knowledge and employee empowerment.

Feb. 2012 – Aug. 2017

• Develop and present detailed reports to Ocean Freight Management, providing strategic analysis of the company's operations and supporting the executive-level decision making.

• Provide comprehensive support to the ocean freight operations team, including updating documents and implementing efficient processes with port terminals.

• Manage the supplier portfolio, negotiating favorable contracts and terms, and maintaining solid and productive relationships with all suppliers.

• Review Intercompany billing for the maritime part, ensuring the accuracy and timeliness of the process.

• Oversee the control and tracking of CFR cargoes and maritime triangulations, ensuring that all cargoes are handled efficiently and preventing a leak

Achievements:

• Managed to significantly improve the accuracy and usefulness of the reports and statistics sent to management through the implementation of rigorous data cleaning processes.

• Achieved effective control with suppliers at both, operational and financial level.

• Achieved a significant improvement in the management of KPIs measured at the regional level.

• Managed to design and develop a performance dashboard for imports that provided a clear and concise view of operational performance.

• Managed cargo tracking from the operational side, successfully submitted needed information to Customer Service teams and generated an efficient processes for updating import cargoes.

• Efficiently coordinated the monitoring of cargoes for registration to Muisca in Colombian ports, centralizing all operations in Bogota to optimize the management and control of import activities, ensuring extra charges are eliminated.

• Successfully handled traffic from Europe, uncommon routes and Panama.

• Follow-up with airlines to ensure final delivery and timely release of transportation documents.

• Maintain daily contact with the company's carriers and suppliers allowing effective communication and a solid relationship with key partners

• Implement and supervise import air cargoes process, guaranteeing compliance with customer requests and efficient control of daily arrivals.

Supernumerary

Apr. 2006 – Oct. 2009

• Support during operations team vacays, coordinating the necessary substitutions and monitoring to comply with company policies.

• Manage financial closing control processes.

Colgate-Palmolive In House Ocean Freight Export Operations

• Coordination of sea and air cargo daily allowing more effective management of operations, improving efficiency in the supply chain.

• Coordinate and manage exports from the client's factory to their destination, improving the efficiency of export operations and ensuring that products arrive in compliance.

• Prepare transportation documents, ensuring their completeness and accuracy.

Closing Files Specialist

• Carry out detailed monthly audits of shipment profitability.

• Invoice import operations, both sea and air, ensuring their correct financial and timeliness goals.