Felisha Shryock
Pueblo,CO
Summary
Offering combination of leadership potential and readiness to learn and grow in team-oriented environment. Brings ability to understand operational procedures and apply critical thinking to resolve issues effectively. Ready to use and develop organizational and communication skills in Operations Manager role.
Overview
1
1
year of professional experience
Work History
Overnight Team Lead
Walmart Neighborhood Market
10.2024 - Current
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Established rapport with vendors, streamlining delivery processes and improving overall supply chain efficiency during overnight hours.
- Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
Frontend Service TA
Walmart Neighborhood Market
10.2023 - 10.2024
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction by providing exceptional support and resolving issues in timely manner.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Help assist customers with money services. (money orders, check cashing, sending money, etc.)
- Learned how to do cash pickups.
- How to do cash office tasks that need to be done in the morning.
- Learn how to do the Merchandise Reconciliation Associate (MRA)
- Certified to be out in fuel station
Education
High School Diploma -
Central High School
Pueblo, CO08-2012
Skills
- Servant Leader
- Team motivation
- Strong leadership
- Employee engagement
- Problem-solving
- Customer service
- Task delegation
- Cross-functional teamwork
- Multitasking
- Training and development
Timeline
Overnight Team Lead
Walmart Neighborhood Market
10.2024 - Current
Frontend Service TA
Walmart Neighborhood Market
10.2023 - 10.2024
High School Diploma -
Central High School
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