FELIPE TRUJILLO

• Support all the sales team identify part numbers for all MaK engines and its attached components (turbochargers, pre- lube systems, cooling systems, etc), as well as providing price and availability for these.
• Responsible for generating all quote requests for Cat/Mak dealers and direct customers.
• Established an efficient communication between Mak Germany and Mak Americas in order to better assist our customers in America.
• Assist with order processing efficiently to ensure timely delivery and customer satisfaction.
• Provided technical parts support and resolve client issues effectively.
• Implemented process improvement strategies that enhanced operational efficiency and productivity.
• Contribute to inventory control procedures to maintain optimal stock levels.
• Facilitate clear and effective client communication to build strong relationships and ensure service alignment.
• Analyze data trends and insights to inform strategic decision-making and drive business performance.
• Assist with purchasing process for Turbochargers, Pumps, Pre-Heaters- from generating the purchase order until the order is delivered to our Miramar, FL warehouse.
• Provide training and support on Mak parts identification process to Cat/Mak dealers in South America

• Provide excellent customer service to customers through phone and email conversations.
• Create Parts and Service Quotes for customers.
• Follow up on quotes created and visit customers to strengthen relationship.
• Create list of parts needed for repairs of equipment; order parts with each vendor.
• Make sure shipping department ships order well packaged and best time/price combination, according to customer's instructions.
• Pacific Power Colombia SAS is an independent parts and service center for industrial equipment, including Forklifts, Trucks, Construction Equipment, etc.

• Provide excellent customer service to customers through phone and email conversations.
• Searched parts manuals for part numbers to provide price and availability for customers.
• Processed large volume of parts Orders in Navision System.
• Provided technical support on ZF Marine Transmissions for dealers and end users within the USA, Central America, South America, and the Caribbean.
• Make sure shipping department ships order well packaged and best time/price combination, according to customer's instructions.
• ZF Marine is the world leader in transmission manufacturing, from small recreational boats to commercial vessels.

• Provide excellent customer service to customers through phone and email conversations.
• Process customer's quotes and orders.
• Create Purchase Orders for vendors.
• Receive incoming parts shipments and arrange them by customers orders.
• Receive stock order and replenish stock bins.
• Pull parts from stock, pack, and ship all of my customer's orders.
• Nationwide Lift Trucks is the Toyota Forklift dealer for South Florida.

• Met parts sales monthly goals.
• Placed stock orders to keep parts stock levels at required quantities.
• Processed customers' parts quotes and orders.
• Processed service department quotes and orders.
• Create Purchase Orders for vendors.
• Make sure shipping department ships order well packaged and best time/price combination, according to customer's instructions.
• Provided training to new parts technicians.
• Worked closely with Nissan factory on service and parts bulletins.
• RVL Equipment was the Nissan Forklift dealer for South Florida for many years, until they went out of business in the year 2009.

• Lookup parts in Hyster's parts software for service jobs.
• Order parts for service jobs and rental units.
• Keep the service manager updated of lead times of parts that were on backorder, so he could schedule service jobs' future dates.
• Provide service techs with service literature (torque specs, calibration, engine specs, installation procedures, etc).
• Make sure all invoicing is done properly for each service job; all parts are billed, service fees, etc.
• Barloworld Handling is the Hyster Forklift dealer for South Florida. It is now called Briggs Equipment.

• Managed shipping and receiving operations for Barloworld Handling, the forklift dealer for Hyster Forklifts in South Florida.
• Started as a shipping and receiving clerk; duties evolved to include distributing incoming parts based on customer orders and service jobs.
• Notified service technicians upon parts arrival to facilitate prompt pick-up and completion of forklift repairs.
• Responsible for pulling customer and service parts from stock.
• Ship all customers' orders at the end of the day.
• Maintain stock warehouse clean and in order.
• Replenish stock bins when stock order arrived every week.
• Barloworld Handling is the Hyster Forklift dealer for South Florida. It is now called Briggs Equipment.