FELIPE RAMIREZ ZAPATA
DATA ANALYST
Medellín,ANT
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Legal Liaison
University Orthopedic Care
04.2023 - Current
- Client management and communication with legal teams.
- Management and strengthening of strategic relationships with key clients, ensuring effective communication and client satisfaction.
Call Center Team Lead
University Orthopedic Care
05.2022 - 03.2023
- Coordinated a team of 24 agents in scheduling medical appointments.
- Handled high call volumes and efficiently managed clients.
Education
Specialization - Data Science and Artificial Intelligence
University of Medellin
05.2001 -
Bachelor of Science - Mathematics and Physics
Oklahoma Baptist University
Shawnee, Oklahoma 05.2001 -
Skills
SQL
Accomplishments
- 2016-2022 Athletic scholarships at Drury University and Oklahoma Baptist University
- All-American distinction in college swimming in the U.S.
- 2012-2023 South American Swimming Champion in 50 and 100 meters butterfly.
- Multiple national medalist from 2019 to 2023.
- Multiple Colombian national team titles.
Timeline
Legal Liaison
University Orthopedic Care
04.2023 - Current
Call Center Team Lead
University Orthopedic Care
05.2022 - 03.2023
Specialization - Data Science and Artificial Intelligence
University of Medellin
05.2001 -
Bachelor of Science - Mathematics and Physics
Oklahoma Baptist University
05.2001 -