Felipe Luevano Diaz
Colorado Springs,CO
Summary
Dynamic Service Advisor with a dedicated work ethic at Phil Long Hyundai of Motor City, excelling in customer engagement and conflict mediation. Proven ability to enhance customer satisfaction through effective communication and vehicle assessment, while managing multiple priorities in a fast-paced environment. Committed to fostering long-term relationships and achieving service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor
Phil Long Hyundai Of Motor City
08.2022 - Current
- Assisted customers with inquiries and service-related issues.
- Collaborated with technicians to ensure timely service completion.
- Maintained accurate records of customer interactions and transactions.
- Learned service processes and company policies to provide effective support.
- Developed familiarity with automotive systems to assist in troubleshooting issues.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Online Personal Shopper
Walmart
05.2023 - 11.2023
- Utilized inventory management systems to track order status and ensure timely delivery
- Implemented streamlined processes for order fulfillment, reducing turnaround time
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Review orders before pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
Assistant Store Manager
O'Reilly Auto Parts
08.2019 - 08.2022
- Led daily store operations to enhance customer service and optimize team performance.
- Trained and mentored staff on product knowledge, sales techniques, and safety protocols.
- Implemented inventory management processes to reduce stock discrepancies and improve efficiency.
- Developed promotional displays and merchandising strategies to drive sales growth.
- Coordinated employee schedules to ensure adequate staffing during peak hours.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Associate of Applied Science - Automotive Technology
Pikes Peak State College
Colorado City, CO01-2022
High School Diploma -
Atlas Prepatory High School
Colorado Springs, CO05-2019
Skills
- Customer engagement
- Experienced in software utilization
- Strong organizational skills
- Vehicle assessment
- Effective communication skills
- Dedicated work ethic
- Excellent communication
- Customer-focused complaint resolution
- Attention to detail
- Appointment coordination
- Composed in high-stress situations
- Conflict mediation
Certification
- Certified Parts Specialist, ASE - 06/30/2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
05.2023 - 11.2023
Service Advisor
Phil Long Hyundai Of Motor City
08.2022 - Current
Assistant Store Manager
O'Reilly Auto Parts
08.2019 - 08.2022
Associate of Applied Science - Automotive Technology
Pikes Peak State College
High School Diploma -
Atlas Prepatory High School
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