Felipe Escobar Benitez
Case Manager
Bogota
Work Preference
Summary
Dynamic Case Manager and Advertiser, excelling in case management and problem-solving. Enhanced client satisfaction through effective communication and meticulous records management. Skilled in drafting legal documents and managing court schedules, contributing to a 30% increase in office productivity and fostering strong client relationships. Also, with experience in marketing management, copywriting, and SEO knowledge.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Case Manager
Legalsoftassociates
01.2024 - Current
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
Case Manager
Top Notch
04.2022 - 07.2023
- Prepared legal briefs, motions, and pleadings.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Publicity Manager Jr
Viajar Si Es Posible
03.2021 - 04.2022
- Worked with the marketing department to create targeted advertising strategies for key customer demographics.
- Optimized media mix by continuously testing different channels, formats, and messaging based on performance insights.
- Directed creative process for traditional and online ads.
- Collected performance data on each promotion to better plan future events.
- Wrote engaging and creative press releases for each promotion.
Operations Manager
Callzilla
02.2019 - 03.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Skills
Case management
Problem-solving
Decision-making
Records management
Case management tracking
Staff management
Staff education and training
HIPAA compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Software
FileVine
CasePeer
Davincci
Adobe Ilustrator
Photoshop
SmartAdvocate
Timeline
Case Manager
Legalsoftassociates
01.2024 - Current
Case Manager
Top Notch
04.2022 - 07.2023
Publicity Manager Jr
Viajar Si Es Posible
03.2021 - 04.2022
Operations Manager
Callzilla
02.2019 - 03.2021