Felipe Escobar
Costumer Service Representative
Medellin
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Ready to attend to any doubt with my knowledge in multiple technological based platforms. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Service Technician
Civica
Medellin
01.2018 - 02.2021
- Evaluated systems according to predetermined checklist and noted issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Explained diagnostic findings to customers and outlined repair or service options.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Colegio Vermont Medellin
Medellin 08.2021 - 06.2022
Skills
[Type] installation knowledge
undefinedProgramming
I enjoy personal robotics project which involve multiple tasking, and new concepts to learn.
Timeline
High School Diploma -
Colegio Vermont Medellin
08.2021 - 06.2022
Service Technician
Civica
01.2018 - 02.2021
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