Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Felipe Carvajalino Herrera

Tourism Administrator
Cartagena

Summary

  • Skilled technologist and professional with a degree from Institución Universitaria Mayor de Cartagena. Specializes in English and has experience in video game translation. Demonstrated expertise in customer service, hotel front desk operations, and logistics coordination.
  • Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Customer Service Representative

Katoen Natie
01.2025 - 06.2025
  • Customer service via Outlook
  • Creation of orders, inbounds, outbounds, and container handling using the company’s internal system.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Receptionist and Switchboard Operator

Hotel Caribe by Faranda Grand
04.2024 - 10.2024
  • Guest check-in (individuals and groups) using Zeus system
  • In-person and telephone guest service at front desk
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Reservations Assistant

OxoHotel S.A.S - Holiday Inn Express
10.2021 - 12.2021
  • Reservation entry using PMS Opera
  • Front desk operational support and remote card payment processing
  • Initiated process improvements that helped reduce response times for reservation confirmations and cancellations.

Translator

Gears for Breakfast ApS
01.2018 - 01.2019
  • Latin American Spanish localization for the video game A Hat in Time
  • Reviewed final work to spot and correct errors in punctuation, grammar, and translation.

Education

Bachelor of Professional Studies - Tourism Administrator

Institución Universitaria Mayor De Cartagena
Cartagena, Colombia
05.2001 -

Technologist - Tourism And Languages

Institución Universitaria Mayor De Cartagena
Cartagena, Colombia
05.2001 -

High School Diploma -

Institución Educativa Olga González Arraut
Cartagena, Colombia
05.2001 -

Skills

  • Customer service
  • Data processor
  • Microsoft Excel (Intermediate)
  • Microsoft Dynamics (PLATO)
  • Power BI (Intermediate)
  • Zeus Hotels
  • Problem-solving
  • Team collaboration

Software

Microsoft Excel

Microsoft Dynamics - PLATO

EMLER

Microsoft Word

Power BI

Microsoft Outlook

Zeus Hotels

Certification

Technician in Systems – SENA

Timeline

Customer Service Representative

Katoen Natie
01.2025 - 06.2025

Undergraduate Diploma: Document Management and Archival Instruments

11-2024

Receptionist and Switchboard Operator

Hotel Caribe by Faranda Grand
04.2024 - 10.2024

Undergraduate Diploma: Project Management and International Cooperation

11-2022

Reservations Assistant

OxoHotel S.A.S - Holiday Inn Express
10.2021 - 12.2021

Translator

Gears for Breakfast ApS
01.2018 - 01.2019

Technician in Systems – SENA

10-2016

Bachelor of Professional Studies - Tourism Administrator

Institución Universitaria Mayor De Cartagena
05.2001 -

Technologist - Tourism And Languages

Institución Universitaria Mayor De Cartagena
05.2001 -

High School Diploma -

Institución Educativa Olga González Arraut
05.2001 -

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Felipe Carvajalino HerreraTourism Administrator