Felipe Aristizabal Morales
Bogotá
Summary
Proven professional in customer success and sales with a track record of driving revenue growth and building lasting client relationships. Skilled in lead generation, prospecting, and delivering value-driven solutions. Excels in leveraging data insights to exceed targets and improve sales pipelines. A results-oriented communicator with a customer-first approach, ready to deliver impact from day one.
Overview
13
13
years of professional experience
Work History
Performance Analyst
Concentrix
09.2019 - 05.2024
- Company Overview: TXU Energy & Crius Energy Campaigns
- Analyzed call volume trends to develop accurate forecasts and schedules
- Monitored real-time performance, ensuring service levels and KPIs were met
- Generated detailed reports to optimize workforce performance and capacity planning
- Identified process inefficiencies and implemented strategic improvements
Customer Success Representative
Cross Country Home Services
05.2019 - 06.2019
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
QA Analyst & Sales
ContactPoint 360
02.2018 - 02.2019
- Assessed call quality and provided feedback to enhance team performance
- Managed sales and collections, achieving and exceeding KPIs
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Kept scripts and test cases updated with current requirements.
Credit Card Officer
GSG de Scotiabank
05.2016 - 05.2017
- Company Overview: Scotiabank Canada
- Processed credit card applications and provided exceptional customer support
- Scotiabank Canada
Customer Service Representative
Teleperformance
05.2013 - 05.2015
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Contractor: Sales & Customer Service
M & K Links Services
05.2011 - 05.2015
- Negotiated with clients and closed sales across diverse product lines
Hospitality Crew Member
Southern Cross Shipping
01.2011 - 05.2011
- Ensured superior customer experience aboard cruises
Education
General English Program - Advanced English Certificate
Sydney International English College
Sydney, Australia 01.2012
Bachelor of Arts - Graphic Design
Universidad Jorge Tadeo Lozano
Bogota, Colombia01.2011
High School Education - undefined
Colegio Militar Antonio Nariño
01.2004
Skills
- Workforce Management
- Data Analysis
- Customer Success
- Process Improvement
- Multilingual Abilities
- Software Proficiency
Highschooleducation
Colegio Militar Antonio Nariño, 01/01/98, 12/31/04, Bogotá, Colombia
Certificationsandadditionaltraining
- Basic German (A1), Goethe-Institut, 01/01/11
- Editorial Design with Adobe InDesign, Universidad Jorge Tadeo Lozano, 06/01/09
- 3D Animation (3D Max Studio), Universidad Jorge Tadeo Lozano, 06/01/10
- First Aid, Cruz Roja Colombiana, 11/01/10
Timeline
Performance Analyst
Concentrix
09.2019 - 05.2024
Customer Success Representative
Cross Country Home Services
05.2019 - 06.2019
QA Analyst & Sales
ContactPoint 360
02.2018 - 02.2019
Credit Card Officer
GSG de Scotiabank
05.2016 - 05.2017
Customer Service Representative
Teleperformance
05.2013 - 05.2015
Contractor: Sales & Customer Service
M & K Links Services
05.2011 - 05.2015
Hospitality Crew Member
Southern Cross Shipping
01.2011 - 05.2011
High School Education - undefined
Colegio Militar Antonio Nariño
General English Program - Advanced English Certificate
Sydney International English College
Bachelor of Arts - Graphic Design
Universidad Jorge Tadeo Lozano
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