Felipe Alcala
Edwards
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
In Hyatt corporation for more than 6 years
Worked on banquets, front office, housekeeping, food and beverage and administrative in Maintenance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Housekeeping
IHG Hotels & Resorts
Silverthorne
09.2023 - 01.2025
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Work closely with directors, managers, maintenance and operations team.Assist in developing effective procedures and schedules.
- Ensure compliance with work standards and housekeeping procedures.
- Lead and motivate the team to meet company standards.
- Oversee cleaning tasks and operations to ensure standards are met.Manage cleaning, linen and toiletry inventories.
- Keep abreast of new cleaning products by evaluating their quality and knowing the competition.
- Prepare and present annual budgets in accordance with company guidelines.
- Manage administrative tasks such as attending and presenting at meetings and writing reports.
Assistant Executive Housekeeper
Hyatt Corporation
Avon
07.2021 - 09.2023
- Supervise staff on a daily basisChecking the cleanliness of rooms and common areas, such as stairways and loungesScheduling shifts and arranging for replacements in case of staff absenceEducate staff regarding standards of cleanliness, order and hygieneMotivating team members and resolving any problems that arise on the jobRespond to customer complaints and special requestsMonitor and replenish stocks of cleaning products, including floor cleaning products, bleach and rubber glovesParticipate in large cleaning projects when necessary
- Ensure compliance with health and safety policies in all areas Etc.
- Distributes specific tasks to the personnel in charge and subsequently inspects the areas, verifying that the cleanliness and order are impeccable and that the cleaning tools and supplies are appropriate for the work, installation or furniture, observing the established standards of efficiency and quality.
- Prepares reports of furniture, fixtures and facilities that need repair by the Maintenance Department and follows up to ensure that the work is done satisfactorily within the required time.
- Supports preventive maintenance activities with his staff.
- Implements and monitors compliance with preventive, cyclical or corrective cleaning programs for fixtures, furniture, facilities and areas under his/her responsibility.
- Requisitions weekly cleaning tools, products, supplies, etc., needed for the following week based on the occupancy forecast, complying with the established budget through the rational use of the same and the proper handling and maintenance of the cleaning equipment.
- Inspects the cleanliness and order in lobbies, lobbies, elevators, stairs, consumption centers, terraces, pool areas, gardens, parking lots, entrances, sidewalks, lounges, public and employee restrooms, service areas, etc.
Front Office Assistant
Hyatt Corporation
Avon
06.2020 - 05.2021
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Provided administrative support to management team when needed.
- Monitored office equipment and facilitated repairs, ensuring operational efficiency.
- Maintained front desk to provide positive first impression.
- Maintained positive working relationship with fellow staff and management.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
Manager in Training
Hyatt Corporation
Guadalajara
04.2018 - 05.2020
- In Hyatt corporation for more than 6 yearsWorked on banquets, front office, housekeeping, food and beverage and administrative in Maintenance.
- Implements and monitors compliance with preventive, cyclical or corrective cleaning programs for fixtures, furniture, facilities and areas under his/her responsibility.
- Requisitions weekly cleaning tools, products, supplies, etc., needed for the following week based on the occupancy forecast, complying with the established budget through the rational use of the same and the proper handling and maintenance of the cleaning equipment.
- Inspects the cleanliness and order in lobbies, lobbies, elevators, stairs, consumption centers, terraces, pool areas, gardens, parking lots, entrances, sidewalks, lounges, public and employee restrooms, service areas, etc.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Education
Associate of Business Administration - Hospitality Management
UNIVERSIDAD DE GUADALAJARA UDG
Guadalajara , Jalisco Skills
- Strong leadership and management abilities
- Excellent organizational and time management skills
- Attention to detail and high standards of cleanliness
- Effective communication and interpersonal skills
- Problem-solving and decision-making capabilities
- Knowledge of health and safety regulations
- Ability to train and motivate a team
- Flexibility and adaptability to changing situations
- Customer service orientation
Certification
- CPO certification
Timeline
Director of Housekeeping
IHG Hotels & Resorts
09.2023 - 01.2025
Assistant Executive Housekeeper
Hyatt Corporation
07.2021 - 09.2023
Front Office Assistant
Hyatt Corporation
06.2020 - 05.2021
Manager in Training
Hyatt Corporation
04.2018 - 05.2020
Associate of Business Administration - Hospitality Management
UNIVERSIDAD DE GUADALAJARA UDG