FELEG HAILE
Englewood
Summary
Detail-oriented manager with a strong history of improving customer satisfaction and streamlining operations. Expertise in contract negotiation, cash flow management, and team collaboration to drive strategic objectives. Proven ability to enhance efficiency and achieve measurable results in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Manager
Avtech International
Aurora
09.2020 - Current
- Lead on sourcing suppliers, negotiate contracts and manage shipment
- Ensure shipment adherence to government regulations and handle required documentation.
- Build new business partners through network events
- Managed cash flow by monitoring working capital
- Fostered an innovative work environment that adapted to a changing international market
Manager
Walgreens
Aurora
04.2011 - 09.2020
- Increased store profitability through optimized merchandising and enhanced customer care
- Enhanced customer satisfaction through customer engagement initiatives and cross-department collaboration, fostering a positive workplace culture.
- Managed daily operations of the front end and pharmacy
- Partnered with Pharmacy Manager to streamline workflows and increase customer satisfaction
- Led team meetings, one-on-one coaching sessions and performance reviews to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Compiled monthly reports for senior management detailing operational performance metrics to inform strategic decision-making.
- Reduced inventory shrink through consistent inventory counts, leading to more controlled supply orders.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Assistant Manager
Sinclair Gas Station
Denver
01.2007 - 01.2011
- Supervised daily operations and handled daily financial reports
- Managed inventory levels and coordinated supply orders effectively.
- Recruited and trained new employees to meet job requirements.
- Trained new employees on customer service, daily tasks, projects and safety procedures.
- Managed customer service inquiries and complaints to enhance service quality.
Office Assistant
Yohem Trading
Dubai
03.2005 - 11.2006
- Managed office communications and correspondence efficiently.
- Organized and maintained filing systems and document essential records.
- Organized office operations and procedures managed calendars and scheduling appointments.
- Handled all import and export procedures across Asia, Africa & Europe.
- Managed the database for all new and existing accounts.
- Coordinated and guided customers through the process of placing international orders and shipments.
- Arranged travel schedule and reservations for executive management as needed.
Research Assistant
Research and documentation center
Asmara
05.2003 - 01.2005
- Researched materials for a book on the history of Eritrea
- Carried out extensive literature reviews from various published writings, newspapers, articles, letters and history books
- Conducted interviews to gather critical information and diverse perspectives for the book.
- Collected, analyzed, and interpreted research findings to contribute to the book's content.
- Supported prominent Eritrean author by managing administrative tasks and coordinating business activities.
- Maintained calendar plan and scheduled meetings, teleconferences and travel.
- Prepared and filed monthly expense reports
Education
Tax Preparation -
H&R Block
11-2009
Bachelor of Social Science - History
University of Asmara
Eritrea05-2003
Skills
- Project management
- Budget management
- Financial forecasting
- Strategic planning
- Revenue management
- Supply chain management
- Customer relationship management
- Team leadership
- Business administration
- Performance evaluation
Timeline
Manager
Avtech International
09.2020 - Current
Manager
Walgreens
04.2011 - 09.2020
Assistant Manager
Sinclair Gas Station
01.2007 - 01.2011
Office Assistant
Yohem Trading
03.2005 - 11.2006
Research Assistant
Research and documentation center
05.2003 - 01.2005
Tax Preparation -
H&R Block
Bachelor of Social Science - History
University of Asmara