FEDJA JOVANOVIC
Vail
Summary
Versatile Fine Dining Bartenders and Server adaptable to changing menu items, guest preferences and restaurant standards. Over 8 years of fine dining service experience. Trained in all upscale dining positions, including food runner, back waiter and front waiter. Knowledgeable about wine pairings, mixed drinks and bar service. Conversational skills in Serbian and German language.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender - On Call
Four Seasons Hotel, Banquet Department
Vail, CO
06.2022 - Current
- Providing food and beverages in a positive and friendly manner
- Providing information to help food and beverage selections
- Presenting ordered choices
- Maintaining dining ambience
- Providing a pleasant drinking experience to customers
- Handle the mixed drinks and beverages for events
- Responsibilities are to prepare the bar for an event and break down after.
Bartender- Part Time
The Ritz Carlton - Bachelor Gulch
Avon, C0
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Bartender- Part Time
Swiss Chalet
Vail, CO
11.2019 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Suggested wine pairings to go with specific menu items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server - Full Time
La Nonna Ristorante & Bar
Vail, CO
12.2020 - 06.2022
- Set up dining room to meet hospitality and service standards
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times
- Increased sales of high margin menu items through effective upselling.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Banquet Captain - Full Time
Sonnenalp Hotel, Banquet department
Vail, CO
06.2018 - 12.2020
- Planning dining events
- Managing the food and beverage service
- Tending to guests' requests and complaints.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Maintained clean and safe work environment.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Served meals to customers according to established guidelines.
Server
Pepis Restaurant
Vail, CO
10.2015 - 04.2019
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
BS Civil Engineering - Engineering Civil
Faculty of Technical Sciences
Novi Sad06.2014
Skills
- Effective customer upselling
- Liquor, wine and food service
- Menu memorization
- Daily specials memorization
- Guest Engagement
- Beverage Preparation
- Food sales and promotion
- Allergy awareness
- Wine pairing
Certification
TiPs certificate
Software
Toast, Aloha, Micros
, 5, ExpertTimeline
Bartender - On Call
Four Seasons Hotel, Banquet Department
06.2022 - Current
Bartender- Part Time
The Ritz Carlton - Bachelor Gulch
05.2022 - Current
Server - Full Time
La Nonna Ristorante & Bar
12.2020 - 06.2022
Bartender- Part Time
Swiss Chalet
11.2019 - Current
Banquet Captain - Full Time
Sonnenalp Hotel, Banquet department
06.2018 - 12.2020
Server
Pepis Restaurant
10.2015 - 04.2019
BS Civil Engineering - Engineering Civil
Faculty of Technical Sciences