Fayth Amato
Westminster,CO
Summary
Highly motivated and organized professional with a strong background in customer service and a growing interest in administrative support roles. Recognized for exceptional communication, multitasking, and problem-solving skills in fast-paced environments. Skilled at managing client interactions, handling confidential information with discretion, and maintaining a calm, professional demeanor. Eager to bring strong interpersonal skills, attention to detail, and a service-oriented mindset to an administrative assistant position while continuing to grow within a supportive office setting.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Transmaerica
03.2024 - Current
- Navigated multiple computer systems and applications to find information. Including Paris3, SS&C Chorus, Salesforce, and tax reporting systems.
- Promoted a superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided outstanding service to clients, including answering questions pertaining to retirement products and assisting clients with completing transactions.
- Exceeded Company metrics by keeping call handling times below 8 minutes, hold times under 40 seconds, and a customer satisfaction rating of 96% and above, while averaging over 2,000 a quarter.
Administrative Assistant
Roots and Branches Integrative Healthcare
01.2022 - 03.2024
- Coordinated practitioner calendars and facilitated communication between providers and patients by documenting patient updates and concerns for providers and following up with appropriate care instructions.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Ensured the accuracy and confidentiality of all patient records maintaining compliance with HIPPA regulations.
- Introduced innovative and efficient record keeping systems for patient and office files.
- Accurately processed patient payments and invoices, handling an average of 30 transactions per day while ensuring clarity on next steps in care.
- Responded to 40+ calls daily, managed emails and patient communications efficiently, relayed messages to medical staff, and welcomed visitors with professionalism and empathy.
Teacher
Goddard School Louisville
01.2021 - 01.2022
- Designed and implemented a well-rounded curriculum that supported the physical, emotional, social, and cognitive development of a group of 15 children.
- Regularly assessed individual progress and maintained open communication with families, leading to strong relationships and consistent developmental support at home.
- Fostered conflict resolution, problem-solving, and self-regulation skills in children, contributing to noticeable improvements in peer interactions and classroom behavior.
Teacher
Rogue Valley Montessori Center
01.2020 - 01.2021
- Developed individualized lesson plans and adapted instructional techniques to support the unique learning needs of a class of 10 children, fostering noticeable growth in academic and social-emotional development.
- Created a welcoming and stimulating classroom environment that encouraged curiosity, creativity, and consistent student engagement.
- Promoted positive peer relationships and collaborated closely with fellow educators to maintain a cohesive and supportive learning atmosphere.
- Maintained regular communication with families through conferences, updates, and reports, strengthening home-school connections and supporting each child's learning journey.
Behavioral Therapist & Trainer
Centers for Autism and Related Diseases(CARD)
01.2018 - 01.2020
- Completed multiple training programs as well as passing multiple required exams to be accepted into the position.
- Implemented treatment programs for patients and their families using applied behavior analysis (ABA).
- Maintained accurate, timely, and detailed records while working with patients.
- Maintained HIPAA compliance and billable requirements at all times.
- Trained new incoming behavioral therapists.
- 6arnered 5 awards, 2 of which being Therapist of the Month.
Cashier
Winco Foods
01.2017 - 01.2018
- Accurately scanned and processed an average of 100–150 transactions per shift, ensuring proper price scanning and efficient checkout experiences.
- Delivered high-quality customer service by answering product and policy questions, assisting with returns or issues, and maintaining a customer satisfaction rate reflected in frequent positive feedback and repeat shoppers.
- Maintained a friendly, professional demeanor and positive attitude, contributing to a welcoming store environment and supporting team morale during high-traffic hours.
Education
Associate of Arts Degree -
Rogue Community College
Medford, CO05-2018
Skills
- Time management proficiency
- Office organization and workflow optimization
- File and record management (electronic and paper)
- Data entry and database management
- Effective conflict resolution
- Team collaboration
- Support in holistic health environments (naturopathy, wellness, supplements, and tinctures)
- Applied Behavior Analysis
Timeline
Customer Care Representative
Transmaerica
03.2024 - Current
Administrative Assistant
Roots and Branches Integrative Healthcare
01.2022 - 03.2024
Teacher
Goddard School Louisville
01.2021 - 01.2022
Teacher
Rogue Valley Montessori Center
01.2020 - 01.2021
Behavioral Therapist & Trainer
Centers for Autism and Related Diseases(CARD)
01.2018 - 01.2020
Cashier
Winco Foods
01.2017 - 01.2018
Associate of Arts Degree -
Rogue Community College
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