Felicia Jones

Contributes to the company's mission, vision, and values by handling various business office functions that may include billing, chart preparation, medical records, patient registration, and admission.

• Maintained positive working relationship with fellow staff and management.
• Responsible for accurately performing all functions of patient admissions, including reviewing all information with the patient, completing appropriate forms, and copying appropriate insurance cards and photo identification.
• Completed various tasks for team members using copy machine and fax machine.
• Operated office equipment, such as copy machine, scanner and printer.
• Answered phone and routed calls to appropriate team members.
• Created memos, labels, correspondence and reports and checked for accuracy and completeness.
• Conducted data entry of financial information into accounting software programs.
• Created, utilized and updated variety of databases and spreadsheets for reference utilizing Microsoft Word and Excel.
• Researched discrepancies in accounts receivable balances to ensure accuracy of ledgers.
• Greeted arriving customers and announced to appropriate employees.
• Ensured compliance with all federal, state, local regulations pertaining to business operations.
• Organized paper filing system to maintain accurate records.
• Processed payments from customers utilizing various payment methods including ACH transfers, credit cards, cashier's checks.
• Developed and implemented procedures for streamlining office processes.
• Received and sorted incoming mail and delivered to applicable co-workers.
• Answered multi-line phone system and accurately routed calls to correct individuals.
• Ordered office supplies for supply closet inventory.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Completed day-to-day duties accurately and efficiently.