Fatima Hussainy
Denver
Summary
A passionate, self-motivated leader dedicated to optimizing IT operations with a strong background in IT management and support. Proven ability to manage and configure hardware, software, and networks, with a focus on delivering exceptional customer service and efficient project management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Management Consultant
Plante Moran
Denver
01.2023 - Current
- Managed and configured hardware peripherals, operating systems, and applications
- Handled hardware and software installations, updates, network connectivity, and general troubleshooting
- Built rapport with multiple clients to ensure efficient performance of work
- Proactively identified, created, and addressed tickets and urgent requests in a timely fashion
- Diagnosed and resolved system and network issues promptly with strong analytical and troubleshooting skills
- Managed LANs, WANs, VPNs, routers, switches, firewalls, and other network devices
- Extensive knowledge of TCP/IP, DNS, DHCP, and other networking technologies
- Provided technical maintenance, support, and enhancements for legacy service delivery applications
- Utilized App Dynamics tools to monitor application performance and deploy necessary scripts.
IT Tier 1 Help Desk
Metropolitan State University of Denver
Denver
01.2021 - 01.2022
- Ensured the seamless installation, maintenance, testing, troubleshooting, and repair of device systems, networks, hardware, and software, including Microsoft Suite, Azure, AD, RICOH & Xerox printers, Canvas, MFA, Banner, mapping drives, Mitel, Windows 10+, and MacOS
- Acted as the initial point of contact for all computer and system-related concerns from clients or other employees
- Utilized effective communication skills to interact with colleagues, stakeholders, and vendors
- Documented system configurations, procedures, and troubleshooting steps for knowledge sharing and reference
- Provided progress updates and pertinent information regarding tickets to clients.
Education
Bachelor of Science in Computer Information Systems -
Metropolitan State University of Denver
Skills
- Leadership
- Customer Service
- Time Management
- Project Management
- Communication
- Python
- HTML
- C
- Microsoft Office Suite Admin Console
- Active Directory / Azure AD (Entra)
- LANs
- WANs
- VPNs
- Routers
- Switches
- Firewalls
- TCP/IP
- DNS
- DHCP
- VM/VDI Environments
- Security Practices
- Machine Learning
- Application Development
- Defect tracking
- Library design
- Information Security
- Agile Methodology
- Network Administration
- Equipment Configuration
- Data Analytics
- Cybersecurity Expertise
Certification
- CompTIA A+ Certification, [Issuing Organization], [Month, Year]
- Oracle PL/SQL Programming, Pursuing
Languages
- English
- Dari
- Hindi
References
Available upon request
Timeline
IT Management Consultant
Plante Moran
01.2023 - Current
IT Tier 1 Help Desk
Metropolitan State University of Denver
01.2021 - 01.2022
Bachelor of Science in Computer Information Systems -
Metropolitan State University of Denver
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