Farouk Kaleeba
Professional Server
Lakewood
Summary
Energetic and dedicated food & beverage professional with 6+ years of experience in high-paced hospitality environments, including luxury hotels and cruise lines. Skilled in guest engagement, beverage preparation, and delivering memorable dining experiences. Known for a strong work ethic, excellent communication, and adaptability in flexible, team-oriented settings. Committed to upholding top-tier service standards with safe food handling and POS system expertise.
Overview
3
3
years of professional experience
4
4
Certifications
1
1
Language
Work History
Server / Buffet Server
1 Hotels Hanalei Bay
10.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening duties,breakfast duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server Assistant
Carnival Cruise Lines
11.2023 - 07.2024
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Lead Barista
SamsBox Sandwich and Espresso Bar
04.2022 - 11.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Education
Bachelor's Degree - Leisure And Hospitality Management
Makerere University Business School
Kampala,Uganda06-2017
High School Diploma -
Green Light High School
Kampala,Uganda05-2013
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Beverage preparation
Dining area maintenance
Guest relations management
Customer service
POS operation
Excellent communication
Teamwork and collaboration
Adaptability and flexibility
Espresso preparation
Inventory
Coffee and tea expertise
Accomplishments
- Achieved Leadership exposure skills by completing the certificate of freeman Group Train and Trainer Workshop with accuracy and efficiency.
Certification
Freeman Group Foundation Train and Trainer workshop - 2025
Timeline
Freeman Group Foundation Train and Trainer workshop - 2025
02-2025
Server / Buffet Server
1 Hotels Hanalei Bay
10.2024 - Current
Crowd Management,safetyTraining - 2024
01-2024
Proficiency In crisis Management and Human Behaviour Training - 2023
12-2023
Server Assistant
Carnival Cruise Lines
11.2023 - 07.2024
Food and safety Training
05-2023
Lead Barista
SamsBox Sandwich and Espresso Bar
04.2022 - 11.2023
Bachelor's Degree - Leisure And Hospitality Management
Makerere University Business School
High School Diploma -
Green Light High School
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