FANTASIA GALLEGOS

Maintained strict adherence to bank policies, procedures, and regulatory requirements for optimal compliance levels.

• Developed strong relationships with clients through personalized attention and expert financial advice.
• Contributed to the development of new marketing strategies to attract prospective customers effectively.
• Facilitated problem-solving sessions between customers and internal departments, fostering positive outcomes across various banking scenarios.
• Exceeded performance metrics consistently by focusing on quality communication skills when engaging with both colleagues at the branch and clients alike.
• Provided exceptional customer service by addressing inquiries and concerns in a timely manner.
• Delivered timely responses to email inquiries from clients while managing other daily responsibilities effectively.
• Identified potential fraudulent activities, protecting bank assets and customer accounts from loss.
• Oversaw account maintenance tasks such as updating personal information or ordering checks for clients, ensuring smooth operations within the branch setting.
• Implemented innovative solutions to address common customer complaints, enhancing overall satisfaction rates.
• Managed high call volumes while maintaining professionalism and accuracy in communications.
• Educated customers on available products and services, promoting cross-selling opportunities for the bank.
• Streamlined banking processes for improved efficiency and reduced wait times.
• Addressed customer inquiries, requests and complaints with courtesy and professionalism.
• Answered bank phone lines and directed customers to appropriate department to address concerns.
• Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
• Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
• Investigated disputes and handled suspected fraud with diligence and attention to detail.
• Went above and beyond with service to promote loyalty and support bank goals.
• Collected feedback from customers to help improve service delivery and banking processes.
• Reached out to existing bank customers and offered personalized support for different needs.

• Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
• Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
• Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
• Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
• Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
• Emptied and decontaminated trash containers to efficiently reduce waste.
• Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
• Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
• Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
• Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
• Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
• Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
• Mixed and blended cleaning solutions to proper concentrations.
• Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
• Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
• Assisted in training new tellers to ensure a consistent level of excellent service across the team.
• Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
• Mentored junior tellers, fostering professional growth and improved performance within the team.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
• Introduced customers to other bank team members to help meet financial needs.
• Replenished ATM funds in empty canisters prior to validation process.
• Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
• Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
• Boosted branch sales with proactive product recommendations based on customer needs.
• Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
• Enforced compliance with bank regulations and policies to reduce financial risks.
• Mentored and trained new tellers on bank procedures and customer service standards.