Pamela Familia
Yonkers
Summary
Highly motivated and results-driven sales professional seeking a challenging opportunity to leverage my skills and experience in a dynamic sales environment. My goal is to increase brand awareness, engagement, and conversion rates while delivering exceptional results and exceeding goals for the company.
Overview
9
9
years of professional experience
Work History
Store Manager
Smile Direct Club
01.2017 - 01.2024
- Successfully cultivated staff to fill roles as store manager and assistant manager in several locations
- 30, 60, 90 plans were created to help employees grow
- File patient records accurately and securely; adhering to HIPAA
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Coach and lead dental assistants to engage and form genuine connections with patients while providing 5-star experiences
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw weekly and monthly profit reports
- Developed and kept up schedules based on labor models that generated profits
- Increased the customer satisfaction rating year over year by providing exceptional customer service
- Recognized for exceeding the company's KPI metrics and scan volume
- Adhered to strict cleaning and sanitization protocols.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Medical Assistant
Vision Center of New York
01.2015 - 01.2017
- Provided a friendly environment for patients, interacting with them, and assisting them with great customer service
- Administrative duties included verifying eligibility, billing inquiries, and insurance benefits
- Surgical preparation for procedures, laboratory services, medical exams, monitoring BPs, and ERG/VEP assist post-surgery patients the day after surgery, setting them up for success
- Update and file patients' records, schedule appointments, and arrange admission for surgical procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
BA in Health Service Administration -
Lehman College
01.2021
AA Business Administration -
LaGuardia Community College
01.2016
Skills
- Marketing
- Bilingual
- Operations
- Sales
- Customer Service
- Motivational Leadership
- Interpersonal and communication skills
- Cost Control and Budget Analysis
- Brand promotion
- Team Building
- Talent Recruitment
- Budget Administration
Timeline
Store Manager
Smile Direct Club
01.2017 - 01.2024
Medical Assistant
Vision Center of New York
01.2015 - 01.2017
BA in Health Service Administration -
Lehman College
AA Business Administration -
LaGuardia Community College
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