Faith Sheddan
Denver
Summary
Results-driven Training Analyst with expertise in training evaluation and adult learning theory. Proven ability to develop effective training materials and conduct evaluations that enhance employee performance and knowledge retention.
Overview
11
11
years of professional experience
Work History
Training Analyst
Colorado PERA
08.2023 - Current
- Developed training materials to enhance employee understanding of benefits administration.
- Analyzed training needs assessments to identify gaps in employee knowledge and skills.
- Conducted post-training evaluations to measure effectiveness and identify areas for improvement in future sessions.
- Supported onboarding processes by delivering orientation sessions for new hires.
- Implemented a blended learning approach, combining instructor-led sessions with online resources to optimize knowledge retention.
- Collaborated with cross-functional teams to design and implement training programs.
Customer Service Representative
Colorado PERA
11.2021 - 08.2023
- Educated members on retirement plans and services, improving understanding of benefits available to them.
- Collaborated with team members to streamline customer service workflows, enhancing efficiency and response times.
- Managed escalated issues, providing effective solutions while maintaining high quality averages.
- Trained new staff on procedures and systems, fostering a knowledgeable team environment.
Store Manager
Dick's Sporting Goods
02.2018 - 10.2021
- Trained and mentored staff, fostering a collaborative team environment.
- Coordinated employee schedules, optimizing labor costs while meeting operational needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Professor
Vanguard University Of Southern California
01.2018 - 06.2019
- Developed and delivered engaging curriculum aligned with departmental goals.
- Mentored junior faculty and graduate students in research methodologies and teaching practices.
- Conducted rigorous research, resulting in publications in peer-reviewed journals.
- Served on international academic committees to influence policy development and curriculum design initiatives.
Career Coach
Vanguard University Of Southern California
01.2015 - 01.2018
- Developed personalized career action plans for diverse populations.
- Conducted workshops on resume writing and interview preparation techniques.
- Mentored students and adults in job search strategies, enhancing confidence and employability skills.
- Analyzed labor market trends to inform students and adults on emerging career opportunities.
Education
Master of Arts - Cognitive Psychology
Azusa Pacific University
Azusa, CA12-2022
Skills
- Training evaluation
- Online training experience
- Adult learning theory
- Time management
- Problem-solving
- Attention to detail
- Training program implementation
- Teamwork and collaboration
- Performance assessment
- Proficient in MS Office Suite
- Training material development
Timeline
Training Analyst
Colorado PERA
08.2023 - Current
Customer Service Representative
Colorado PERA
11.2021 - 08.2023
Store Manager
Dick's Sporting Goods
02.2018 - 10.2021
Assistant Professor
Vanguard University Of Southern California
01.2018 - 06.2019
Career Coach
Vanguard University Of Southern California
01.2015 - 01.2018
Master of Arts - Cognitive Psychology
Azusa Pacific University