Faduma Ahmed
Colorado Springs
Summary
Results-driven professional with extensive experience in healthcare services and client operations. Proven ability to manage teams and build community partnerships while implementing effective health and social care programs. Skilled in identifying client needs and delivering tailored solutions that uphold high service standards. Strong communicator with a history of empowering individuals and contributing to organizational success.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Case Manager Aide - PASA
Griffith Center for Children
Colorado Springs
10.2025 - Current
- Conducted regular audits to ensure compliance with industry regulations.
- Maintained accurate records and organized case files for efficient access.
- Reviewed medical records for completeness and adherence to regulatory standards.
- Delivered friendly customer service to enhance client satisfaction.
- Collaborated with team members to meet project objectives and deadlines.
- Executed day-to-day duties with precision and efficiency.
Registered Behavior Technician
By Your Side - Autism Therapy Services
Colorado Springs
08.2025 - 10.2025
- Developed individualized treatment plans for children with autism.
- Collaborated with therapists to enhance behavioral intervention effectiveness.
- Utilized Applied Behavioral Analysis principles during daily instructional activities.
- Supported clients in cultivating social and communication skills.
- Maintained a safe, supportive environment throughout therapy sessions.
- Assisted in data collection and documentation of client progress.
Social Prescriber Link Worker
NHS Edmonton Primary Care Network
London
05.2023 - 01.2024
- Conducted health assessments to identify support needs and tailor services accordingly.
- Connected clients with local community resources for mental health, housing, welfare, and employment.
- Supported individuals facing complex health and social issues, including domestic violence and lifestyle changes.
- Collaborated with stakeholders to ensure efficient service delivery and strengthen relationships.
- Facilitated housing applications to prevent homelessness and monitored progress on service outcomes.
- Established community hubs for morning coffee meetups to promote social interaction and mental well-being.
Client Operations Lead
NHS Professionals
London
01.2022 - 01.2023
- Utilized applicant tracking systems to effectively manage candidate pipelines.
- Developed job descriptions that attracted qualified doctor candidates for multiple positions.
- Facilitated onboarding processes for new clients, ensuring access to necessary resources.
- Managed client inquiries, maintaining timely communication across all departments.
- Assisted in identifying process improvement areas within client services.
- Established key performance indicators to monitor progress toward organizational goals.
Education
Bachelor of Science - Public Health And Health Promotion
London Metropolitan University
London, England06-2017
Skills
- Compliance auditing and risk assessment
- Data analysis and treatment planning
- Community resource connection
- Case documentation and management
- Client relationship management
- Stakeholder engagement and communication
- Conflict resolution strategies
- Motivational interviewing techniques
- Case assessment methodologies
- Microsoft Access proficiency
Certification
Mandatory Reporter of Child Abuse and Neglect 10/29/2025
Timeline
Case Manager Aide - PASA
Griffith Center for Children
10.2025 - Current
Registered Behavior Technician
By Your Side - Autism Therapy Services
08.2025 - 10.2025
Social Prescriber Link Worker
NHS Edmonton Primary Care Network
05.2023 - 01.2024
Client Operations Lead
NHS Professionals
01.2022 - 01.2023
Bachelor of Science - Public Health And Health Promotion
London Metropolitan University