Fabricio Guerrero
Denver
Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Multi-task oriented. Highly motivated. Resourceful. Hands-on experience. Friendly sales associate with over 18 years management experience working in diverse retail and customer service environments. Proficient in Microsoft Word, Excel. Bilingual: Spanish/English.
Diligent Desired Position with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Overview
19
19
years of professional experience
Work History
District Team Lead/ Property Manager
Extra Space Storage
07.2018 - Current
- Guide new customers through rental processes and leases while also providing site and unit tours
- New staff on-boarding training
- Coaching and developing existing district staff
- Handle cash and balance receipts, pursue collections, post payments, and process bank deposits
- Travel to multiple locations to provide training and go over metric performance
- Ensure the facility meets the highest cleanliness standards through general maintenance and curb appeal
- Manage day to day operations of multiple sites
- Allocating the correct vendors for site repair projects
Sales Department Manager/ General Manager
My Wireless Supply llc
02.2016 - 06.2018
- Reduced expenses by minimizing waste and allocating staff correctly
- Managed a sales staff of 8 employees
- Interviewed, hired, and trained new staff members
- Strategized and implemented a merit based rewards program to boost employee morale
- Attended industry conferences to market companies and gain new business
- Restructured daily operations for a more efficient
- Handled scheduling, payroll and time off requests and OT to a minimum
- Boosted customer satisfaction rate from 67% to 92% within the 1st 12 months establishing a new sales and returns program
- Implemented a mandatory weekly sales overview meeting to go over new ideas and determine areas needed for improvement
- Created a customer order follow up program to gain feedback on new products as well as determine customer needs for potential new business opportunities
Store manager
Sprint Wireless by verity
02.2014 - 01.2016
- Responsible for overseeing a staff of 5 employees
- Brought a struggling location to a profitable store in 2 months
- Trained and developed employees to gain leadership positions within the company
- Weekly scheduling, deposits, ordering accessories, and employee evaluations
- Reaching and maintaining 1st quin-tile rank for location
- Marketed store to surrounding business
- Maintained knowledge of new wireless products, accessories, plans and promotions
- Recruited, hired and trained new employees
Store manager
Wireless PCS / Metropcs
02.2013 - 04.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Cross-trained and provided back-up for other customer service representatives when needed
- Doubled sales for the store in less than 5 months
- Took store from an average of 110 accessories to an average of 345 accessories
- Assisted multiple locations within the company to bring up sales in low producing locations
- Job duties include , in charge of scheduling for the entire store managing to stay on our budgeted hours
- Daily inventory upkeep phones , accessories, sim cards
- Daily cash count and balance of multiple cash drawers
- Responsible for making multiple cash deposits throughout the day
- Minimum of 55 hours worked a week to be eligible to receive salary but average about 65 to 75 hours a week worked
- Marketing for our Colfax & Galena location (flyer, sign spinning, door notes, callbacks done daily, Social media Multiple resources)
Store Manager
Wireless Express
02.2006 - 02.2013
- Implemented marketing strategies which resulted in 35% growth of customer base
- Implemented new processes and systems for improving customer service satisfaction
- Earned management trust by serving as key holder, responsibly opening and closing store
- Recommended, selected and helped locate and obtain out of stock products based on customer requests
- Provided an elevated customer experience to generate a loyal clientele
- Assisted customers with store and product complaints
- Built long-term customer relationships and advised customers on purchases and promotions
- Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service
Education
High School Diploma -
South High School
Denver01.2003
Skills
- Strategic planning
- Creative problem solver
- Excellent communication skills
- Staff development
- Strong client relations
- Client Relationship management
- Financial oversight
- Courteous demeanor
- Store maintenance
- Cash management
- Inventory control
- Time management
- Sales and marketing ideas
- Conflict resolution
- Quality assurance
- Performance reviews
- Employee Management
- Marketing director
- Customer Service
- Team leadership
- Profit and loss management
- Quality control
Career Overview
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Multi-task oriented. Highly motivated. Resourceful. Hands-on experience. Friendly sales associate with over 18 years management experience working in diverse retail and customer service environments. Proficient in Microsoft Word, Excel. Bilingual: Spanish/English.
Languages
Spanish
Native or Bilingual
Timeline
District Team Lead/ Property Manager
Extra Space Storage
07.2018 - Current
Sales Department Manager/ General Manager
My Wireless Supply llc
02.2016 - 06.2018
Store manager
Sprint Wireless by verity
02.2014 - 01.2016
Store manager
Wireless PCS / Metropcs
02.2013 - 04.2014
Store Manager
Wireless Express
02.2006 - 02.2013
High School Diploma -
South High School