Fabian Andres Ardila Roa
Bucaramanga
Resumen profesional
I have work experience in multiple areas since I have had the opportunity to work in different BPOSs with various campaigns and logistics companies. I have been in the finance area, I have worked in logistics behind the most important brokers in the USA, property management through online platforms, customer service, product recommendation to customers for sales, etc. Organised professional with focus on coordinating schedules and managing logistics to ensure smooth operations. Experienced in using scheduling software, liaising with teams, and solving conflicts to keep projects on track. Strong communication skills and attention to detail, ensuring all tasks are completed on time.
Datos destacados
5
5
years of professional experience
Experiencia
Scheduling Coordinator
Solvo Global
BUCARAMANGA (STDER), SANTANDER
10.2024 - 09.2025
- Optimised clerical processes for forms, files, and data entry with speed and precision.
- Oversaw telephone and switchboard operations to ensure prompt call handling.
- Established clear procedures for team work, document tracking and data reporting.
- Delegated office administration tasks for smooth front-of-house management.
- Organised training to teach new office workers in processes and important policies.
- Used excellent listening skills, concentration and multitasking to accurately translate words into sign language.
- Used excellent multitasking skills to listen to customers and carry out tasks on computers such as writing notes or inputting orders.
- Spoke with customers on phone to schedule, remind and follow up on appointments.
Logistics Coordinator
Lean Solutions
Bucaramanga
05.2024 - 09.2024
- I worked as a logistics coordinator for Arrive Logistics, an area in which I had to put multitasking into practice, to attend to, track, and solve multiple problems related to the loads we handled as a broker, keeping in constant contact with different teams to ensure that the loads arrived on time, in good condition and with everything required.
Customer service
Intouch Cx
Bucaramanga
09.2023 - 05.2024
- I worked as a customer service agent for Loreal, helping in the sales area, giving recommendations to customers of multiple cosmetics and skincare brands, applying empathy, serious problem solving, and a lot of flexibility when solving them on multiple occasions.
- In addition, after a while, I was transferred to the Booking.com campaign, where I helped multiple owners of properties registered with Booking for their administration, delving into issues such as taxes, finances, work dates, sales scheduling, and service hours, in addition to always helping new users with the start of their properties on Booking.
- Making use of my quick ability to learn and develop skills, I performed very well in these areas.
Customer service
Teleperformance
Bucaramanga
02.2021 - 07.2023
- I worked on multiple campaigns within this experience, including many areas of Uber and Disney Plus.
- I started as an Uber Driver, where I had to help many drivers with the onboarding of their accounts, background checks, documents, finances, etc.
- In this job, I developed a lot of multitasking, empathy, flexibility to solve problems in different ways out of the ordinary, and a lot of work under pressure.
- After this experience I was moved to Uber Freight, which is another important broker in the USA, where I participated as a logistics coordinator, taking charge of tracking the loads in an organized way so that they arrive correctly at their destination, guaranteeing the best quality of service for our client, making a lot of use of teamwork to have successful communication.
- In addition, I was also in the finance area of Uber Freight, being in charge of payments and money management within the loads booked with us.
- Finally, I was at Disney Plus as a commercial advisor for multiple clients.
Formación
Fundacion Colegio Uis -
Fundacion Colegio Uis
Floridablanca SantanderEnfatiza tus habilidades clave
- Communication
- Empathy
- Patience
- Time management
- Active listening
- Adaptability
- Customer satisfaction
- Multitasking
- Issue resolution
- Customer service excellence
- Positive attitude
- Decision making
- Team building
- Product knowledge
- Customer engagement
Información personal
- Date of birth: 2001-06-20
- Gender: Male
- Nationality: Colombian
- Marital status: Single
- Place of birth: Bucaramanga
Idiomas
English
Spanish
Personalizado
6,C2,5,C1
Cronología
Scheduling Coordinator
Solvo Global
10.2024 - 09.2025
Logistics Coordinator
Lean Solutions
05.2024 - 09.2024
Customer service
Intouch Cx
09.2023 - 05.2024
Customer service
Teleperformance
02.2021 - 07.2023
Fundacion Colegio Uis -
Fundacion Colegio Uis
Perfiles similares
Marcela Acosta A.Marcela Acosta A.
Senior Talent Acquisition en Solvo GlobalSenior Talent Acquisition en Solvo Global
Kenneth LintonKenneth Linton
Channel Partner en Solvo GlobalChannel Partner en Solvo Global
EDUARDO GÁMEZ MANJARRESEDUARDO GÁMEZ MANJARRES
SR. OPERATIONS SUPERVISOR en Solvo GlobalSR. OPERATIONS SUPERVISOR en Solvo Global
Josuan GarcesJosuan Garces
Logistics Coordinator en Lean SolutionsLogistics Coordinator en Lean Solutions
Juan Carlos Carvajal SanchezJuan Carlos Carvajal Sanchez
Operator of machine en DANA TRANSEJES COLOMBIAOperator of machine en DANA TRANSEJES COLOMBIA