Fabian Ropero Jimenez
Summary
Proven track record in enhancing customer satisfaction and exceeding sales targets at Crediservir, demonstrating exceptional customer service expertise and strong multitasking abilities. Leveraged hospitality service expertise and responsible alcohol service to foster trust and loyalty, achieving high customer volumes and financial accuracy at Carnival Cruise Lines.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Bartender
Carnival Cruise Lines
04.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Service Advisor
Crediservir
02.2020 - 07.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
SENA
Abrego, Colombia 06.2019 - 05.2024
LENGUAGE SCHOOL INNOVATION
Bogota, Colombia 03.2020 - 05.2021
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Responsible Alcohol Service
- Hospitality service expertise
reading, writing, meditate
All of these skills help me to perform a better job due to they relax me everyday as well as, they develop my mental abilities.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Bartender
Carnival Cruise Lines
04.2022 - Current
LENGUAGE SCHOOL INNOVATION
03.2020 - 05.2021
Service Advisor
Crediservir
02.2020 - 07.2020
SENA
06.2019 - 05.2024
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