Fabian Roman
Bilingual Administrative, Executive & Customer Support Specialist.
Bogotá D.C.
Summary
Bilingual professional fluent in English and Spanish, with basic proficiency in French, and over 5 years of experience in customer service, administrative support, security operations, financial dispute resolution, and credit analysis. Recognized for strong problem-solving and organizational skills, with proven success in high-pressure environments. Skilled in optimizing workflows, facilitating cross-functional communication, and ensuring compliance with company policies and industry regulations. Proficient in Microsoft Office Suite, Excel, CRM platforms, and data management tools, consistently driving efficiency and accuracy across tasks.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Security Analyst Level 2 / Security Dispatcher
Colonial Security - Cloudstaff
- Monitored real-time security operations, analyzing threats and coordinating rapid deployment of personnel in response to emergencies and service requests.
- Managed dispatch center activities, ensuring efficient communication between teams and providing real-time guidance to field officers for operational safety.
- Maintained detailed reports, shift logs, and operational records, ensuring accuracy and compliance for both legal and organizational use.
- Facilitated interdepartmental collaboration by relaying critical updates, incident details, and operational needs to management and staff.
- Supported the training, briefing, and onboarding of security staff, reinforcing best practices and adherence to company standards.
- Applied strong organizational, multitasking, and prioritization skills to manage simultaneous incidents under high-pressure situations.
Dispute Operations Specialist – Customer Service R
CashApp - Foundever De Colombia
05.2023 - 06.2025
- Resolved and (follow up) financial disputes and transaction claims in compliance with regulations and network rules.
- Analyzed data, identified fraud, processed chargebacks, and coordinated with Risk and Compliance teams.
- Delivered secondary customer support, explaining outcomes and guiding clients through the dispute process.
- Provided customer support by guiding users through new processes, explaining system functionalities, and resolving inquiries related to peer-to-peer payments and other Cash App services.
- Clarified complex procedures in a clear and simple manner, ensuring customers understood how transactions and features worked (including peer-to-peer payments).
Credit Analyst
Summar financial
11.2021 - 03.2023
- Company Overview: Summar Financial is a factoring services company that specializes in supplying working capital to companies in need of immediate liquidity.
- Evaluated client financial statements and creditworthiness to determine eligibility for factoring services, applying rigorous risk assessment methodologies aligned with company policy.
- Played a crucial role in evaluating and managing financial requests by accessing clients debt capacity and financial profiles, monitoring account receivable, ensuring compliance with financial terms, and refining internal credit policies.
Technical Support, Sales and Billing Advocate -CSR
Foundever Corporation (SITEL)
05.2020 - 09.2021
- Provided technical support and customer service, assisting clients with billing inquiries, troubleshooting issues, and explaining processes to ensure clarity and customer satisfaction.
- Promoted products and services to drive sales while maintaining compliance with company policies and delivering a positive customer experience.
- Managed billing accuracy by reviewing invoices and account statements, escalating discrepancies, and ensuring proper documentation.
- Coordinated with cross-functional teams to resolve invoicing concerns, facilitating smooth interdepartmental communication and collaboration.
- Entered and maintained data, tracked trends, and prioritized tasks effectively to meet tight deadlines under pressure.
Education
Bachelor’s Degree - International Business
Universidad Santo Tomas
High School Diploma - Sciences
Liceo Roberto Picón Lares
01.2017
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Reporting
- Organizational & Time Management Skills
- Customer Relationship Management (CRM)
- Workflow Optimization
- Problem-Solving & Decision-Making
- Time Management & Multitasking
Websites
Timeline
Dispute Operations Specialist – Customer Service R
CashApp - Foundever De Colombia
05.2023 - 06.2025
Credit Analyst
Summar financial
11.2021 - 03.2023
Technical Support, Sales and Billing Advocate -CSR
Foundever Corporation (SITEL)
05.2020 - 09.2021
High School Diploma - Sciences
Liceo Roberto Picón Lares
Security Analyst Level 2 / Security Dispatcher
Colonial Security - Cloudstaff
Bachelor’s Degree - International Business
Universidad Santo Tomas
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