Faber Yesid Bermudez Plata
English Teacher
Valledupar
Summary
Dynamic educator and customer service professional with a proven track record at Colegia Santa Fe and Teleperformance. Excelled in classroom management and fostering customer loyalty through empathetic service. Skilled in teaching strategies and effective communication, consistently enhancing satisfaction and promoting critical thinking. Achieved significant improvements in learning outcomes and customer retention.
Overview
4
4
years of professional experience
3
3
Languages
Work History
High School English Teacher
Colegia Santa Fe
04.2022 - 11.2024
- Collaborated with colleagues to develop interdisciplinary units that connected English content with other subject areas.
- Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
- Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
Customer Service Representative
Foundever
10.2022 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Atlantic International
11.2021 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
Teleperformance
11.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
English Bachelor - Education
Universidad Popular Del Cesar
Valledupar - Colombia 05.2001 -
Skills
Classroom management
Reading comprehension
Teaching strategies
Team collaboration
Group leadership
Grammar expertise
Timeline
Customer Service Representative
Foundever
10.2022 - 04.2024
High School English Teacher
Colegia Santa Fe
04.2022 - 11.2024
Customer Service Representative
Atlantic International
11.2021 - 03.2022
Customer Service Agent
Teleperformance
11.2020 - 10.2021
English Bachelor - Education
Universidad Popular Del Cesar
05.2001 -
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