Ezabelle Eastwood
Colorado Springs
Summary
Caregiving professional with experience in providing quality care for elderly clients. Develop tailored care plans meeting the unique needs of clients. Passionate about providing clients with high-quality care to improve their quality of life. Dependable dining room Care manager successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UCHealth Memorial Hospital
01.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
Dinning Room Care Manager
Sunrise Senior Living
06.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Care Manager
Sunrise Senior Living
08.2022 - 10.2023
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Team Lead
Panera Bread
07.2021 - 05.2022
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
High School Diploma -
Thomas B Doherty High School
Colorado Springs, CO05.2023
No Degree - CNA
Pikes Peak State College
Colorado Springs 05-2023
Skills
- Medical Chart Documentation
- ADL Support
- Vital Sign Monitoring
- Active listening
- Organizational skills
- Critical thinking
- Time management
- Transporting Patients
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Patient Care Technician
UCHealth Memorial Hospital
01.2024 - Current
Care Manager
Sunrise Senior Living
08.2022 - 10.2023
Dinning Room Care Manager
Sunrise Senior Living
06.2022 - 12.2023
Team Lead
Panera Bread
07.2021 - 05.2022
High School Diploma -
Thomas B Doherty High School
No Degree - CNA
Pikes Peak State College
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