Evelyn Garcia
Arvada,CO
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Assistant
City and County of Denver – Denver Human Services
08.2023 - Current
- Conduct comprehensive background checks for kinship and foster placements.
- Conducted thorough reviews of child neglect allegations and made screening determinations in compliance with Volume 7 Child Welfare policy and state regulatory guidelines.
- Conducted comprehensive background checks to ensure compliance with state adoption requirements.
- Reviewed FBI and CBI fingerprint results and assisted clients with scheduling and completing required fingerprint appointments.
- Support caseworkers by ensuring accurate and timely case progression.
Administrative Assistant
Vanguard Classical School West
09.2022 - 06.2023
- Managed calendars, scheduled meetings, and supported administrators.
- Handled phone lines, greeted visitors, and maintained office workflow.
- Processed deposits and completed filing, scanning, and copying tasks.
- Provided Spanish–English translation in meetings.
QC Clerk II
Zachry Construction
04.2021 - 06.2022
- Created and maintained bookkeeping spreadsheets.
- Prepared and verified documents for data entry.
- Reviewed electronic files using Excel and Bluebeam.
- Ensured accuracy and compliance across multiple data sources.
- Performed routine audits for quality assurance.
Credit Card Specialist
TTEC
08.2018 - 04.2021
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Provided customer support and financial transaction assistance.
- Resolved account and card-related issues.
- Guided clients through challenging financial situations with empathy.
- Fielded 50+ incoming customer calls to deliver high-quality solutions.
Education
Bachelor of Science - Criminal Justice, Minor in Psychology
University of Texas Rio Grande Valley
01.2020
Skills
- Bilingual (English/Spanish)
- Microsoft Office Specialist
- Data Entry & Accuracy
- Problem-Solving & Critical Thinking
- Conflict Management
- Strong Interpersonal & Communication Skills
- Reporting and documentation
- Work Planning and Prioritization
- Positive attitude
Certification
- Cybersecurity (CC): Security Governance, Policies, & Control Training - 2025
Languages
Spanish
Native or Bilingual
Timeline
Operations Assistant
City and County of Denver – Denver Human Services
08.2023 - Current
Administrative Assistant
Vanguard Classical School West
09.2022 - 06.2023
QC Clerk II
Zachry Construction
04.2021 - 06.2022
Credit Card Specialist
TTEC
08.2018 - 04.2021
Bachelor of Science - Criminal Justice, Minor in Psychology
University of Texas Rio Grande Valley