Evelyn Castillo
Avon
Summary
Hospitality professional specializing in housekeeping operations with strong attention to detail and service quality. Proven ability to enhance guest experiences through effective communication and cross-training in multiple departments. Actively pursuing a degree in Business Management with a focus on Human Resources to strengthen leadership capabilities.
Overview
3
3
years of professional experience
Work History
Housekeeper / Houseman / Public Areas Housekeeping Attendant / Occasional Room Inspector
Marriott Vacation Club - Sheraton Mountain Vista
Avon
12.2023 - Current
- Cleaned and inspected guest villas to uphold Marriott Vacation Club cleanliness, safety, and brand standards, enhancing guest satisfaction.
- Perform housekeeping duties in guest rooms, including linen replacement, sanitation, and restocking of amenities.
- Maintained cleanliness and presentation of public areas, creating a welcoming environment for guests and owners.
- Assisted with room inspections to ensure quality standards were met prior to guest arrival.
- Identify and report maintenance and safety issues promptly to support guest satisfaction and property upkeep.
- Supported housekeeping operations by performing multiple roles, including houseman and public area responsibilities, ensuring efficient service delivery.
- Cross-trained in Front Desk and Engineering departments, gaining knowledge of guest services, maintenance workflows, and overall property operations.
- Contribute to efficient daily operations by prioritizing tasks and maintaining productivity standards.
- Deliver consistent service quality that enhances overall guest experience.
Education
High School Diploma -
Battle Mountain High School
Edwards, CO05-2023
Bachelor of Science - Business Management - Human Resources Specialization
Colorado State University Global
07-2026
Skills
- Housekeeping operations
- Guest room cleaning
- Public area maintenance
- Sanitation compliance
- Quality assurance
- Attention to detail
- Service excellence
- Interdepartmental collaboration
- Teamwork and flexibility
- Problem-solving
Personal Email
ecastillorojo06@gmail.com
Work Email
Evelyn.castillo@vacationclub.com
Timeline
Housekeeper / Houseman / Public Areas Housekeeping Attendant / Occasional Room Inspector
Marriott Vacation Club - Sheraton Mountain Vista
12.2023 - Current
High School Diploma -
Battle Mountain High School
Bachelor of Science - Business Management - Human Resources Specialization
Colorado State University Global