Evan Burris
Pueblo
Summary
Customer-service specialist with experience in conflict resolution, active listening, and creating welcoming environments. My background in armed security and asset protection enhance my ability to stay calm, communicate clearly, and prioritize people's needs. Excited to apply my service-focused mindset to a variety of roles.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Asset Protection Specialist
Macys
Charlotte
02.2025 - Current
- Monitored sales floors and back-of-house areas to prevent theft, fraud, and policy violations while maintaining a strong customer service presence.
- Conducted CCTV surveillance, investigated suspicious activity, and supported both internal and external theft apprehensions.
- Collaborated with store leadership and AP team members to maintain a safe shopping environment and uphold Macy's loss-prevention standards.
- Prepared detailed incident reports, documented evidence, and assisted with inventory shortage reduction initiatives.
Armed Security Officer
NCS
Charlotte
02.2025 - Current
- Worked as part of a security team to maintain a safe and welcoming environment for guests and staff in a high-traffic theater setting.
- Conducted regular patrols, monitored entrances and exits, and supported crowd control during peak show times and special events.
- Assisted customers by answering questions, providing directions, and de-escalating conflicts with a calm and professional approach.
- Collaborated closely with management and team members to enforce policies and respond effectively to incidents.
Armed Security Officer
Capitol Special Patrol
Charlotte
08.2024 - 03.2025
- Monitored premises and conducted regular patrols to deter criminal activity and ensure safety.
- Collaborated with law enforcement to respond to incidents and coordinate emergency response.
- Implemented access control procedures to regulate entry and exit, ensuring authorized access only.
- Trained in de-escalation techniques to effectively manage confrontational situations and minimize risks.
Armed Security Guard
A@A Group
Charlotte
02.2024 - 07.2024
- Ensured strict adherence to safety protocols, minimizing security breaches.
- Collaborated with law enforcement to prevent incidents, safeguarding assets.
- Built positive rapport with staff and visitors, improving security environment.
- Conducted thorough patrols, promptly addressing potential threats.
- Prevented theft through vigilant monitoring and proactive measures.
Security Guard
Angry Ales
Charlotte
09.2022 - 10.2023
- Implemented security protocols, enhancing safety and reducing incidents.
- Resolved conflicts swiftly, ensuring a secure environment.
- Coordinated team for comprehensive security coverage.
- Assisted in developing strategies, improving customer satisfaction.
- Guided new staff, ensuring consistent security standards.
Asset Protection Specialist
Macys
Charlotte
01.2023 - 08.2023
- Analysed theft patterns and security vulnerabilities, developing data-driven strategies that significantly enhanced overall store security and operational efficiency.
- Executed targeted loss prevention initiatives, leading to a substantial decrease in inventory discrepancies and improved bottom-line performance.
- Meticulously monitored security systems and CCTV footage, swiftly identifying and addressing potential threats to maintain store integrity.
- Conducted comprehensive security audits, identifying vulnerabilities and implementing data-driven solutions to enhance store safety and operational efficiency.
Security Supervisor
Eagle Eye Security
Concord
07.2021 - 05.2022
- Led security team, improved response time, managed incidents, enhanced safety protocols.
- Optimised patrol schedules, improving coverage efficiency.
- Conducted thorough risk assessments, identifying and addressing vulnerabilities.
- Fostered client relationships.
- Coordinated with local law enforcement to strengthen security measures.
- Mentored junior staff, promoting skill development.
- Facilitated smooth shift transitions.
Security Guard
Kellington Protection Agency
Charleston
02.2020 - 05.2021
- Monitored premises to ensure safety and security.
- Collaborated with team to enhance emergency response protocols, improving response time.
- Conducted routine patrols, identifying and resolving potential security threats.
- Maintained detailed logs of daily activities, aiding in incident analysis and reporting.
Education
High School Diploma -
NCLA
ConcordSkills
- CCTV Surveillance
- Emergency Response
- Access Control
- Physical Fitness
- Interpersonal skills
- Loss prevention
- First Aid
- De-Escalation Techniques
- Self-Defense
- Grappling Techniques
- Brazilian Jiu-Jitsu
- Customer service
- Computer literacy
- effective communication
Certification
- NCPPSB Armed Guard, 09/20/25, 09/20/26
- Management Of Aggressive Behavior, MOAB
- OC Spray
- First Aid/CPR, Red Cross
- Stop The Bleed, Red Cross
- Smiths Driving System
- Handcuff Certification
Timeline
Asset Protection Specialist
Macys
02.2025 - Current
Armed Security Officer
NCS
02.2025 - Current
Armed Security Officer
Capitol Special Patrol
08.2024 - 03.2025
Armed Security Guard
A@A Group
02.2024 - 07.2024
Asset Protection Specialist
Macys
01.2023 - 08.2023
Security Guard
Angry Ales
09.2022 - 10.2023
Security Supervisor
Eagle Eye Security
07.2021 - 05.2022
Security Guard
Kellington Protection Agency
02.2020 - 05.2021
High School Diploma -
NCLA