Etta McSherry
Brighton
Summary
Proven Assistant Manager at Dropletmeasurement, adept in strategic planning and customer relationship management, enhanced store operations by fostering team leadership and optimizing service quality. Achieved notable accuracy in financial transactions, demonstrating exceptional decision-making and conflict resolution skills. Collaborated effectively across teams, driving customer satisfaction and project success.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dropletmeasurement
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Geek Squad Consultation
Geek Squad Consultation Agent
02.2019 - 01.2022
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients'' unique challenges.
Education
Bachelor of Science - Computer Information Systems
Bachelor of Science, Computer Information
Military College06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Conflict resolution
- Customer relationship management (CRM)
- Strategic planning
- Project management
- Strategic thinking
Languages
Spanish
Full Professional
French
Limited Working
Timeline
Assistant Manager
Dropletmeasurement
10.2021 - Current
Geek Squad Consultation
Geek Squad Consultation Agent
02.2019 - 01.2022
Bachelor of Science - Computer Information Systems
Bachelor of Science, Computer Information
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