Esther Ahn
Greenwood Village
Summary
Dynamic manager with proven expertise in customer relations and staff development. Excels in multitasking and ensuring operational excellence, ready to enhance team performance and elevate guest satisfaction.
Overview
8
8
years of professional experience
Work History
Manager in Charge
Sho Sushi & Izakaya
Centennial, CO
11.2025 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Trained and mentored staff on menu offerings and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated with kitchen staff to maintain food quality and presentation consistency.
- Developed schedules to ensure adequate staffing during peak hours for improved service.
- Monitored compliance with health and safety regulations to maintain a safe environment.
- Resolved customer complaints effectively, enhancing overall guest satisfaction rates.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
Manager in Charge
Hero Sushi & Sake Bar
Lake Oswego, OR
12.2022 - 11.2025
- Assisted in financial reporting by tracking sales data and identifying trends for management review.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Increased revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
- Provided strong leadership to enhance team productivity and morale.
- Evaluated hiring, firing, and promotions requests.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
Server
Seoul BBQ & Hot Pot
Aurora, CO
06.2022 - 11.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Handled cash transactions efficiently while maintaining accurate records of sales.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Sake 2 Me Sushi
Centennial, CO
03.2020 - 05.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Golden Saigon
Aurora, CO
09.2018 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Aviation
Hillsboro Aero Academy
Hillsboro, OR08-2025
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Active listening
Languages
Korean
Native or Bilingual
Timeline
Manager in Charge
Sho Sushi & Izakaya
11.2025 - Current
Manager in Charge
Hero Sushi & Sake Bar
12.2022 - 11.2025
Server
Seoul BBQ & Hot Pot
06.2022 - 11.2022
Server
Sake 2 Me Sushi
03.2020 - 05.2022
Server
Golden Saigon
09.2018 - 04.2020
Aviation
Hillsboro Aero Academy