Esther Perrigaud
Eagle River Water & Sanitation
Gypsum
16
years of professional experience
1
Certification
Proactive contributor with strong organizational skills, aiming to support organizations that prioritize community and environmental betterment.
Work History
Administrative Coordinator
2 Years 4 Months- Coordinated administrative operations to enhance workflow efficiency and improve team productivity.
- Managed scheduling and logistics for meetings, ensuring timely communication among departments.
- Developed and maintained filing systems, promoting easy access to critical documents and information.
- Implemented process improvements that streamlined office procedures, reducing operational delays.
Customer Relations Specialist
5 Years 10 Months- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services and company information.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Consulting with internal and external parties.
- Inputting Meter reads every month.
Service manager
4 Years 9 Months- Explain goals, policies, or procedures resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Leading team huddles.
- Leading community service programs.
- Examine checks for endorsements and to verify order a supply of cash to meet daily needs.
- Directly responsible for motoring all cash handling duties.
- Responsible hiring and training new tellers.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Assistant Store Manager
3 Years 10 Months- Building relationships with customers by asking questions and learning about their financial needs proactive outreach and follow up.
- Opening new account business and consumer completing service requests, submitting credit applications.
- Helping to resolve customer concerns and escalating issues as needed.
- Medallion and notary certified.
Service Manager
3 Months- Same job duties as Service Manager above.
Personal Banker
11 Months- Building relationships with customers by asking questions and learning about their financial needs proactive outreach and follow up.
- Opening business and Consumer, completing service requests, submitting credit applications.
- Helping to resolve customer concerns and escalating issues as needed.
Teller
1 Year- Friendly customer service
- Skills Engaging customers in conversations listening.
- Following policies and procedures accurately.
- Efficiently processing transactions.
Education
High School Diploma
No Degree - Business Administration
Skills
Leadership in teams and staff
Ability to multitask effectively
Management of risks involved
Connecting with customers effectively
great customer service skills
data collection methodologies
auditing processes and attestation
auditing of financial records
audit reconciliation techniques
developing budgets and forecasts
developing security solutions
evaluating risks thoroughly
great financial accountability skills
effective inbound/outbound calling skills
overseeing financial operations
data modeling techniques
developing corrective action plans imely deadline adherence
Team Leadership
Customer service
Data entry proficiency
Invoice processing
Billing software
Billing and invoicing
Customer relations
Certification
- Excel- Part 1 Training
- Outlook Part 1 Training
- Word Part 1 Training
- First Aid CPR AED
- Leader Behavior Analysis
- Emotional Intelligence
- Colorado Notary Public
Languages
Catalan
Elementary
Spanish
Elementary
Timeline
Administrative Coordinator
Town of Gypsum
07.2024 - CurrentRead More
Customer Relations Specialist
Eagle River Water & Sanitation
01.2021 - CurrentRead More
Service manager
Wells Fargo Bank
04.2016 - 01.2021Read More
Assistant Store Manager
Wells Fargo Bank
06.2012 - 04.2016Read More
Service Manager
Leading by Example
03.2012 - 06.2012Read More
Personal Banker
Wells Fargo
04.2011 - 03.2012Read More
Teller
Wells Fargo
04.2010 - 04.2011Read More
Campion Academy
High School Diploma
Read More
Aims Community College
No Degree from Business Administration
Read More