Esther Perrigaud
Gypsum
Summary
Proactive contributor with strong organizational skills, aiming to support organizations that prioritize community and environmental betterment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Town of Gypsum
07.2024 - Current
- Coordinated administrative operations to enhance workflow efficiency and improve team productivity.
- Managed scheduling and logistics for meetings, ensuring timely communication among departments.
- Developed and maintained filing systems, promoting easy access to critical documents and information.
- Implemented process improvements that streamlined office procedures, reducing operational delays.
Customer Relations Specialist
Eagle River Water & Sanitation
01.2021 - Current
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services and company information.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Consulting with internal and external parties.
- Inputting Meter reads every month.
Service manager
Wells Fargo Bank
04.2016 - 01.2021
- Explain goals, policies, or procedures resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Leading team huddles.
- Leading community service programs.
- Examine checks for endorsements and to verify order a supply of cash to meet daily needs.
- Directly responsible for motoring all cash handling duties.
- Responsible hiring and training new tellers.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Assistant Store Manager
Wells Fargo Bank
06.2012 - 04.2016
- Building relationships with customers by asking questions and learning about their financial needs proactive outreach and follow up.
- Opening new account business and consumer completing service requests, submitting credit applications.
- Helping to resolve customer concerns and escalating issues as needed.
- Medallion and notary certified.
Service Manager
Leading by Example
03.2012 - 06.2012
- Same job duties as Service Manager above.
Personal Banker
Wells Fargo
04.2011 - 03.2012
- Building relationships with customers by asking questions and learning about their financial needs proactive outreach and follow up.
- Opening business and Consumer, completing service requests, submitting credit applications.
- Helping to resolve customer concerns and escalating issues as needed.
Teller
Wells Fargo
04.2010 - 04.2011
- Friendly customer service
- Skills Engaging customers in conversations listening.
- Following policies and procedures accurately.
- Efficiently processing transactions.
Education
High School Diploma -
Campion Academy
Loveland, CONo Degree - Business Administration
Aims Community College
Fort Lupton, COSkills
- Leadership in teams and staff
- Ability to multitask effectively
- Management of risks involved
- Connecting with customers effectively
- great customer service skills
- data collection methodologies
- auditing processes and attestation
- auditing of financial records
- audit reconciliation techniques
- developing budgets and forecasts
- developing security solutions
- evaluating risks thoroughly
- great financial accountability skills
- effective inbound/outbound calling skills
- overseeing financial operations
- data modeling techniques
- developing corrective action plans imely deadline adherence
- Team Leadership
- Customer service
- Data entry proficiency
- Invoice processing
- Billing software
- Billing and invoicing
- Customer relations
Certification
- Excel- Part 1 Training
- Outlook Part 1 Training
- Word Part 1 Training
- First Aid CPR AED
- Leader Behavior Analysis
- Emotional Intelligence
- Colorado Notary Public
Languages
Catalan
Elementary
Spanish
Elementary
Timeline
Administrative Coordinator
Town of Gypsum
07.2024 - Current
Customer Relations Specialist
Eagle River Water & Sanitation
01.2021 - Current
Service manager
Wells Fargo Bank
04.2016 - 01.2021
Assistant Store Manager
Wells Fargo Bank
06.2012 - 04.2016
Service Manager
Leading by Example
03.2012 - 06.2012
Personal Banker
Wells Fargo
04.2011 - 03.2012
Teller
Wells Fargo
04.2010 - 04.2011
High School Diploma -
Campion Academy
No Degree - Business Administration
Aims Community College
Similar Profiles
Jordon HudspethJordon Hudspeth
Parks Superintendent at Town Of GypsumParks Superintendent at Town Of Gypsum
Zachary GerlockZachary Gerlock
Process Improvement Lead at United States Gypsum, USGProcess Improvement Lead at United States Gypsum, USG
ANTONIO CAMACHO-CASTROANTONIO CAMACHO-CASTRO
Specialist / Installer at Nevada Gypsum Floors, Inc.Specialist / Installer at Nevada Gypsum Floors, Inc.
Omar MataOmar Mata
Carpenter's Assistant at High Sierra ConstructionCarpenter's Assistant at High Sierra Construction
Christian GarciaChristian Garcia
Service Technician Apprentice at M-Tech MechanicalService Technician Apprentice at M-Tech Mechanical