Estefania Sanchez

• Sought ways to improve processes and services provided.
• Maintained meticulous records of all client interactions and transactions for future reference and analysis.
• Handled customer inquiries and suggestions courteously and professionally.
• Provided primary customer support to internal and external customers.

Managed over 30 customer call per day

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Offered advice and assistance to customers, paying attention to special needs or wants
• Worked closely with management to identify potential areas for growth within existing client base
• Enhanced productivity levels by anticipating needs and delivering outstanding support

• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Exhibited high energy and professionalism when dealing with clients and staff.

Managed over 30 customer call per day

• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Answered constant flow of customer calls with minimal wait times
• Followed up with customers about resolved issues to maintain high standards of customer service
• Offered advice and assistance to customers, paying attention to special needs or wants
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Resolved associate, tool and service delivery issues revealed by statistical reports