Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esteban Martinez

Bogotá

Summary

Multiskilled and service-oriented professional with over 2 years of experience in hospitality, customer service, and language interpretation. Proven ability to communicate effectively in both English and Spanish in high-pressure environments, including restaurants, call centers, and medical interpretation services. Strong interpersonal skills, cultural sensitivity, and a solid background in handling client needs, resolving issues, and providing personalized support. Adaptable, reliable, and committed to delivering excellent service in every role.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

Caldo Parado
08.2022 - 04.2023


  • Provided attentive and friendly service to up to 100 customers per shift.
  • Took food and drink orders using POS system and ensured accuracy.
  • Maintained cleanliness of tables and dining area.
  • Recommended dishes and upsold desserts and drinks, increasing sales by 15%.
  • Handled complaints professionally to ensure guest satisfaction.

customer service

Teleperformance BOP Rebel
07.2023 - 03.2024


  • Provide concrete and satisfactory resolutions
  • Receive customer with the greatest empathy and kindness
  • Fulfill all responsibilities correctly and accurately
  • Maintain quality standards corresponding to the correct performance within the work place
  • Correctly follow the corresponding steps for a satisfactory development of the call

customer service

Intouch 24/7 BPO WEBER
04.2024 - 07.2024


  • Provide exceptional customer service to both English and Spanish speaking customers via phone and email.
  • Answer customer inquiries, resolve issues, and provide product or service information.
  • Process orders, returns, and exchanges.
  • Handle customer complaints and ensure customer satisfaction.
  • Maintain accurate records of customer interactions.
  • Follow company policies and procedures.

content moderator

Teleperformance
08.2024 - Current


  • Efficiently moderate content.
  • Follow established guidelines and policies.
  • Efficiently document with minimal errors.
  • Actively participate in reducing the amount of content to be moderated.
  • Handle a daily volume of content moderated that is above average.

Intrepreter

Propio
06.2025 - Current


  • Delivered accurate interpretations in diverse settings, enhancing communication between parties.
  • Collaborated with team members to streamline interpretation processes and improve service delivery.
  • Utilized industry-standard translation tools to ensure consistency and clarity in communication.
  • Assisted in training new interpreters on best practices and organizational protocols.

Education

High School Degree -

Gimnasio Santa Maria Del Alcázar
01.2021

English

Instituto De Lenguas De La Universidad Distrital (ILUD)
01.2023

Skills

  • Microsoft Office package: Microsoft Word, Excel, Power Point
  • Fluency in both English and Spanish, both spoken and written
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and decision-making skills
  • Proficient in computer use, including Microsoft Office Suite
  • Experience in a call center environment is a plus
  • Food safety awareness
  • Table setting
  • Problem-solving
  • Memory retention

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Intrepreter

Propio
06.2025 - Current

content moderator

Teleperformance
08.2024 - Current

customer service

Intouch 24/7 BPO WEBER
04.2024 - 07.2024

customer service

Teleperformance BOP Rebel
07.2023 - 03.2024

Restaurant Waiter

Caldo Parado
08.2022 - 04.2023

High School Degree -

Gimnasio Santa Maria Del Alcázar

English

Instituto De Lenguas De La Universidad Distrital (ILUD)

Similar Profiles

CREATE PROFILE
Esteban Martinez