Music
Esteban Cuadros Correa
Virtual Assistant
Medellín,ANT
Summary
Proficient virtual assistant-customer suppport agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. CRM and funnel building experience.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
Onelink BPO
Medellín, Colombia
10.2021 - Current
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Marketing Assistant
ContactSmarter
Medellín, Colombia
07.2017 - 01.2021
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
- Identified appropriate marketing channels and target customers for campaigns.
- Tracked key metrics and developed spreadsheets and data models.
Education
Bachelor of Science - Chemistry
Universidad De Antioquia
Medellín, Colombia 04.2015 - Current
Skills
Empathetic and genuine
Technical Support
CRM
Exemplary work ethic
Administrative support
Interests
Technology
Fashion
Timeline
Customer Service Agent
Onelink BPO
10.2021 - Current
Marketing Assistant
ContactSmarter
07.2017 - 01.2021
Bachelor of Science - Chemistry
Universidad De Antioquia
04.2015 - Current