Summary
Overview
Work History
Education
Skills
Interests
Timeline
Intern

Esteban Cuadros Correa

Virtual Assistant
Medellín,ANT

Summary

Proficient virtual assistant-customer suppport agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. CRM and funnel building experience.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Customer Service Agent

Onelink BPO
Medellín, Colombia
10.2021 - Current
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Provided primary customer support to internal and external customers.
  • Resolved over 40 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Marketing Assistant

ContactSmarter
Medellín, Colombia
07.2017 - 01.2021
  • Supported marketing teams, creating, deploying and optimizing campaigns for clients.
  • Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Tracked key metrics and developed spreadsheets and data models.

Education

Bachelor of Science - Chemistry

Universidad De Antioquia
Medellín, Colombia
04.2015 - Current

Skills

Empathetic and genuine

undefined

Interests

Music

Technology

Fashion

Timeline

Customer Service Agent

Onelink BPO
10.2021 - Current

Marketing Assistant

ContactSmarter
07.2017 - 01.2021

Bachelor of Science - Chemistry

Universidad De Antioquia
04.2015 - Current

Similar Profiles

CREATE PROFILE
Esteban Cuadros CorreaVirtual Assistant