Esteban Alzate

• Specializing in onboarding and mentoring new trainers, ensuring consistent training standards and effective knowledge transfer within the team.
• Consistently maintained high evaluation scores from trainees due to effective instruction and a keen focus on individual needs.
• Delivered exceptional customer service by addressing client concerns promptly and professionally, securing repeat business opportunities as a result.
• Exceeded revenue targets for the training department by actively promoting our services through various marketing channels and cultivating strong relationships with key clients.

Led over 50 training sessions across various lines of business, fostering a comprehensive learning environment and enhancing team performance. Including Luxury Lines.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.

• As an Airbnb Delivered high-quality customer support for over a year, assisting users with inquiries, resolving issues, and ensuring a seamless experience on the platform, also trip planning and High problem solving.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients to create welcoming atmosphere.
• Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.