Esmeralda Duarte
Yuma
Summary
Dynamic leader with a proven track record at Yuma Children's Academy, excelling in stakeholder engagement and team collaboration. Spearheaded communication strategies that enhanced operational excellence and employee performance. Bilingual and skilled in decision-making, I fostered a culture of continuous improvement, empowering staff to achieve educational goals and elevate student engagement. Strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
4
4
years of professional experience
Work History
Director
Yuma Children's Academy
06.2025 - Current
- Streamlined communication processes between parents, staff, and administration to improve stakeholder engagement.
- Facilitated collaborative team meetings to align educational goals and share best practices among educators.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Director
Yuma Children's Academy
12.2024 - 06.2025
- Supported development and implementation of educational programs for diverse age groups.
- Assisted in maintaining compliance with state regulations and accreditation standards.
- Collaborated with staff to enhance classroom environments and student engagement strategies.
- Coordinated communication between parents, teachers, and administrative personnel.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Associate
The Home Place
08.2021 - 01.2023
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained store appearance, ensuring a clean and organized environment.
- Collaborated with team members to achieve daily sales targets and improve performance.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Pikes Peak Online School
Westminster, CO1011 And 1031 Classes -
Northeastern Junior College
Sterling, COSkills
- Team collaboration
- Stakeholder engagement
- Communication strategies
- Performance evaluation
- Bilingual
- Employee scheduling
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Director
Yuma Children's Academy
06.2025 - Current
Assistant Director
Yuma Children's Academy
12.2024 - 06.2025
Sales Associate
The Home Place
08.2021 - 01.2023
High School Diploma -
Pikes Peak Online School
1011 And 1031 Classes -
Northeastern Junior College