Esmeralda De Santiago
Bennett
Summary
My goal is to obtain an opportunity where I can utilize my service skills and knowledge to grow.
Dedicated professional with extensive experience in customer service, enhancing resident experiences in senior living communities and managing front office operations. Proven organizational and communication skills ensure exceptional dining service and efficient appointment coordination.
Overview
11
11
years of professional experience
Work History
Server/Dining Care
Sunrise Senior Living
Denver
01.2025 - 12.2025
- Provided exceptional dining service to residents in a senior living community.
- Assisted residents with meal selection and dietary preferences during service.
- Maintained cleanliness and organization of dining areas and utensils.
Front office receptionist
Open and Affordable Dental
Bennett
07.2023 - 05.2024
- Greeted patients while managing the check-in
- Scheduled, coordinated and confirmed appointments
- Collected payments, verified Insurance and made deposits
- Answered multi-line system
Caregiver
Sunrise Senior Living
Denver
09.2018 - 03.2022
- Assisting with personal care: bathing and grooming, dressing, toileting, and exercise.
- Serving meals, activities, housekeeping and laundry.
Front Desk Agent
Rodeway Inn
Denver
02.2015 - 12.2016
- Process guest arrivals and departures, including all necessary payments, handle and coordinate room assignments.
- Pre-arrivals and guests concern Offer referral for services and handle requests for information
- Store luggage and assist with the check-in and check-out of groups and tours also assist other departments when needed.
Education
Highschool -
Abraham Lincoln
Skills
- Great Customer Service
- Organization
- Communication skills
- Computer skills
- Phone skills
- Dining Expirience
Languages
- English
- Spanish, Fluent
- English, Fluent
Home
Bennett Co, Bennett, CO, 80102
Timeline
Server/Dining Care
Sunrise Senior Living
01.2025 - 12.2025
Front office receptionist
Open and Affordable Dental
07.2023 - 05.2024
Caregiver
Sunrise Senior Living
09.2018 - 03.2022
Front Desk Agent
Rodeway Inn
02.2015 - 12.2016
Highschool -
Abraham Lincoln