Esmeralda Anaya
Colorado Springs
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Black Out
Scarowinds
Charlotte
09.2024 - 10.2025
- Maintained environmental health and safety responsibilities by adhering to established policies and procedures.
- Monitored crowd control during high attendance times.
- Followed safety protocols to ensure the safety of all participants.
- Assisted guests by providing directions, enforcing restrictions and monitoring crowds.
- Assisted in the lost and found operation, helping patrons recover lost items.
- Maintained high levels of alertness throughout shifts.
- Performed regular walk-throughs of facility grounds to identify suspicious activity or potential hazards.
- Provided assistance to medical staff in cases of emergency situations involving intoxicated customers.
- Refused admission to known troublemakers.
- Monitored security cameras to identify and respond to suspicious activity.
- Provided customer service by answering questions and assisting patrons as needed.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Confirmed people were not visibly intoxicated prior to entering premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Assisted in emergency situations by guiding patrons to exits and providing first aid when necessary.
- Removed unruly or intoxicated patrons from the premises to maintain a safe and enjoyable environment.
- Utilized conflict resolution skills to peacefully resolve disputes among patrons.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Identified suspicious activity to determine appropriate response.
- Intervened immediately in any situation posing a threat to guest safety or security protocols.
- Educated patrons about applicable policies concerning noise levels and smoking rules.
- Assisted in resolving disputes between guests and staff in a professional manner.
- Administered crowd control and broke up disturbances without appearing threatening or intimidating.
Host
Mac's Speed Shop
Charlotte
09.2024 - 03.2025
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Informed patrons of specialties and features.
- Took reservations over phone and in person.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Informed patrons of establishment specials and promotions.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Helped service staff handle demand by distributing food and beverages.
- Provided customers with accurate wait times
- Notified server after seating parties in section to facilitate prompt service.
- Took reservations from patrons by phone or online.
- Monitored dining area to assess server capacity and estimate wait times.
- Served as point-of-contact for resolving guest complaints or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Assisted staff by serving food and beverages or bussing tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted servers in seating guests by escorting them to their tables.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Spoke with patrons to answer questions or to respond to complaints.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved conflicts between customers when necessary.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assigned patrons to suitable tables according to server rotation.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phones promptly to record and confirm reservations.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Performed light administrative duties such as filing documents and taking messages.
Lifeguard
Carowinds-Cedarfair
Charlotte
04.2024 - 09.2024
- Provided assistance to swimmers of varying skill levels.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Educated patrons about safe swimming practices through public announcements.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Watched over swimmers to respond quickly to distress situations.
- Responded quickly to medical emergencies in the pool area.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Used training and medical supplies to examine injured people and administer first aid.
- Examined recreational equipment for signs of damage and potential safety risks.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Observed sections of assigned water zone of responsibility.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Recognized swimmers in need of assistance and acted quickly.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Adhered strictly to emergency action plans.
- Monitored surrounding environment constantly to watch for potential risks.
- Performed emergency rescues when necessary.
- Monitored swimmers to ensure safety in the pool area.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Enforced all safety regulations and posted rules for patrons.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Contacted medical authorities immediately in events of serious injury.
Ride Operator
Carowinds-Cedarfair
Charlotte
09.2023 - 10.2023
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Assisted in the development of emergency evacuation plans for rides.
- Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
- Pulled down safety bars and secured riders according to specified attraction details.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Enforced age and height restrictions for ride access, ensuring compliance with regulations.
- Communicated with manager to discuss ride maintenance or repair issues.
- Operated attraction equipment precisely to concur with operational procedures.
- Collaborated with team members to ensure smooth operation of all attractions.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Monitored guest behaviour while riding attractions.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Monitored weather conditions to ensure ride safety during adverse weather.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Inspected ride vehicles and equipment before opening it to the public.
- Managed queues and flow of guests, maintaining order and efficiency.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Tracked and reported ride operation data, including guest throughput and incident reports.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Monitored patrons and equipment during rides to prevent accidents.
- Ensured safety of guests by enforcing ride and park policies.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Resolved customer complaints in a professional manner.
- Checked seatbelts of riders to maximize safety and manage risk.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Assisted with loading, unloading, and securing passengers on rides.
- Participated in regular safety drills and training sessions to enhance emergency preparedness.
- Communicated effectively with other departments regarding performance issues.
- Responded quickly in emergency situations following established protocols.
- Booted unruly and potentially endangering patrons from rides and amusement park.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Provided customer service to guests in a friendly manner.
- Assisted guests with special needs, ensuring accessibility and safety.
- Greeted customers upon arrival at the entrance gates.
- Verified rider height requirements for each attraction prior to boarding.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Ensured safe operation of amusement park rides, adhering to strict safety protocols.
- Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Conducted daily inspections of ride equipment and machinery for potential safety hazards.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Maintained cleanliness of rides and surrounding area.
- Operated ride control panels and monitored ride performance during operation.
Lifeguard
Carowinds-Cedarfair
Charlotte
06.2023 - 09.2023
- Provided assistance to swimmers of varying skill levels.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Contacted medical authorities immediately in events of serious injury.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Enforced all safety regulations and posted rules for patrons.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Monitored surrounding environment constantly to watch for potential risks.
- Adhered strictly to emergency action plans.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Recognized swimmers in need of assistance and acted quickly.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Observed sections of assigned water zone of responsibility.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Responded quickly to medical emergencies in the pool area.
- Watched over swimmers to respond quickly to distress situations.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Palisades High School
Charlotte, NC06-2024
Skills
- Customer service
- Crowd management
- Emergency response
- Conflict resolution
- Basic first aid
- Safety compliance
Timeline
Black Out
Scarowinds
09.2024 - 10.2025
Host
Mac's Speed Shop
09.2024 - 03.2025
Lifeguard
Carowinds-Cedarfair
04.2024 - 09.2024
Ride Operator
Carowinds-Cedarfair
09.2023 - 10.2023
Lifeguard
Carowinds-Cedarfair
06.2023 - 09.2023
High School Diploma -
Palisades High School
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