Esai Diaz Martinez
Denver
Summary
Dynamic Service Manager with extensive experience in team leadership and customer service. Skilled in implementing process improvements and fostering strong client relationships to ensure operational efficiency and high-quality service delivery. I am also
dedicated professional with strong problem-solving skills and a focus on employee training and development. Proven ability to enhance service operations through effective documentation, reporting, and client communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Pool and Spa Medics LLC
Fort Lupton, CO
01.2024 - Current
- Oversaw daily operations to ensure high-quality service delivery and customer satisfaction.
- Trained and mentored team members on best practices for pool and spa maintenance.
- Implemented process improvements that enhanced efficiency in service scheduling and execution.
- Managed inventory levels and ordered supplies to maintain operational readiness.
- Developed strong relationships with clients through effective communication and problem resolution.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Lead Pool Technician
Ridgeline Pools and Spas
Denver, CO
08.2021 - 01.2024
- Supervised daily pool maintenance operations, ensuring optimal water quality and safety standards.
- Trained and mentored junior technicians on best practices and troubleshooting methods.
- Conducted regular inspections of pool equipment, identifying issues for timely repairs.
- Collaborated with clients to customize maintenance plans based on specific needs and preferences.
- Analyzed water chemistry results to recommend appropriate treatment solutions effectively.
- Ensured safe swimming conditions by conducting regular inspections of pool facilities for compliance with local health codes and safety regulations.
- Optimized client scheduling system to maximize resource utilization while minimizing travel time between sites.
Office Intern
Johns Manville
Denver, CO
10.2019 - 10.2019
- Supported onboarding procedures, ensuring compliance with company policies and regulations.
- Maintained employee records using HRIS software for accurate database management.
- Developed training materials to support new hire orientation sessions effectively.
- Researched industry best practices to recommend improvements in HR processes and policies.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted data entry and maintained accurate records in internal systems for operational compliance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered high-volume, multi-line phone promptly and courteously.
Office Intern
United Airlines
Denver, CO
08.2017 - 08.2018
- Collaborated with team members to streamline administrative processes, enhancing overall workflow productivity.
- Facilitated communication between departments, ensuring timely updates on policy changes and operational procedures.
- Sorted, organized, and maintained files.
- Maintained client confidentiality while handling sensitive information professionally and securely.
- Developed interpersonal skills through daily interactions with colleagues from diverse backgrounds.
Education
Business Communication
Colorado State University
Fort Collins, CO08.2021
High School Diploma -
Arrupe Jesuit High School
Denver, CO05.2021
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Documentation and reporting
- Technical troubleshooting
- Risk management
- Technical support
- Intuit quickbooks expert
Accomplishments
- Supervised team of 8 staff members.
- Also have a current valid CPO License
- RayPack certified as well on pool heater
- Pentair certified as well
Certification
CPO certified
Raypack certified
Balboa certified
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Pool and Spa Medics LLC
01.2024 - Current
Lead Pool Technician
Ridgeline Pools and Spas
08.2021 - 01.2024
Office Intern
Johns Manville
10.2019 - 10.2019
Office Intern
United Airlines
08.2017 - 08.2018
Business Communication
Colorado State University
High School Diploma -
Arrupe Jesuit High School