ER JAY LUKU
Commerce City
Summary
Proficient Detention Officer with expertise in conflict resolution, safety compliance, and report documentation. Demonstrated ability to manage inmate interactions and ensure facility security. Detail-oriented professional skilled in inmate management and report documentation. Experienced in conflict resolution and safety compliance, ready to support facility operations and enhance security measures.
Overview
9
9
years of professional experience
Work History
Detention Officer
Aurora Detention Center
Aurora
01.2026 - Current
- Responded to incidents by following established protocols for safety and security.
- Documented daily activities and incidents in accurate reports for review.
- Assisted in the transportation of inmates to court appearances and medical appointments.
- Engaged in conflict resolution techniques to de-escalate tense situations.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Escorted inmates from one area of the detention center to another safely and securely.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Maintained records of incident reports and daily logs to document inmate activity.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Investigated disturbances within the facility and reported findings to supervisors.
- Fingerprinted and photographed incoming and released inmates.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Managed intake and release processes, including documentation, fingerprinting, and photographing.
Detention Deputy
jasper county jail
carthage
03.2024 - 06.2024
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular safety checks to maintain security within the detention center.
- Assisted in processing new inmates and completing necessary documentation.
- Monitored inmate behavior and reported any incidents to senior staff.
- Maintained cleanliness and organization of housing units and common areas.
- Responded promptly to emergencies, following established protocols for safety.
- Supervised inmates in a correctional facility, ensuring compliance with established rules and regulations.
- Investigated incidents involving inmates, documenting findings accurately on incident reports.
- Maintained order within the detention center by responding to disturbances and enforcing disciplinary actions as needed.
Customer Service Representative
SkyWest Airlines
Joplin
04.2021 - 10.2023
- Assisted passengers with flight check-in and boarding procedures.
- Resolved customer inquiries and concerns via phone and in-person interactions.
- Coordinated luggage handling and ensured proper delivery to passengers.
- Provided information on flight schedules, delays, and airline policies.
- Collaborated with team members to enhance customer service processes.
- Documented feedback from customers to improve service quality initiatives.
- Trained new staff on operational procedures and customer interaction protocols.
- Managed ticketing systems to facilitate seamless travel experiences for guests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Dispatcher
United Airlines
Denver
11.2020 - 04.2021
- Coordinated flight schedules to optimize aircraft and crew assignments.
- Utilized airline software to track flight status and passenger needs.
- Ensured compliance with safety regulations during operational procedures.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Sanitation Specialist
United Airlines
Denver
05.2017 - 11.2020
- Maintained cleanliness of aircraft interiors and exteriors to ensure passenger comfort.
- Inspected cleaning equipment and supplies for functionality and safety compliance.
- Collaborated with team members to streamline sanitation processes and improve efficiency.
- Trained new staff on sanitation procedures and best practices in a team environment.
- Reported maintenance issues to ensure timely repairs and optimal working conditions.
- Conducted routine audits of sanitation practices to uphold company standards consistently.
- Mixed chemical solutions as directed for use in diverse cleaning applications.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Maintained machines, gauges, controls and components by monitoring and adjusting to meet specific production conditions.
- Eliminated dirt, grease and scale from metal components with alkaline bath or acid pickling chemical cleaning processes.
Education
GED -
Graduation Alliance
Joplin, MO11-2023
Simon Sanchez High School
Guam Skills
- Inmate supervision
- Inmate transportation
- Incident response
- Safety compliance
- Report documentation
- Conflict resolution
Timeline
Detention Officer
Aurora Detention Center
01.2026 - Current
Detention Deputy
jasper county jail
03.2024 - 06.2024
Customer Service Representative
SkyWest Airlines
04.2021 - 10.2023
Dispatcher
United Airlines
11.2020 - 04.2021
Sanitation Specialist
United Airlines
05.2017 - 11.2020
GED -
Graduation Alliance
Simon Sanchez High School