Erin Otero
Colorado springs
Summary
Dynamic and dedicated professional with experience at Chic-Fil-A, excelling in team collaboration and customer relations. Proven ability to train new staff and maintain a welcoming atmosphere while managing cash transactions accurately. Recognized for strong multitasking skills and a commitment to creating exceptional dining experiences.
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Chic-Fil-A
03.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server
Purple Onion
06.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Harrison High School
Colorado Springs, COSkills
- Team collaboration
- Money handling
- Greeting guests
- Social perceptiveness
- Training and mentoring
- Active listening
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Teamwork and collaboration
- Phone etiquette
Timeline
FOH Team Member
Chic-Fil-A
03.2024 - Current
Server
Purple Onion
06.2023 - 01.2024
Harrison High School