Erin O'Shea
Centennial
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
4
4
years of professional experience
Work History
General Manager
First Draft
06.2022 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Performed event coordination for larger parties and gatherings.
First Draft
FOH Manager
03.2021 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Bar Manager
Gaetano's Italian Restaurante
12.2018 - 02.2021
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Education
Bachelor of Science -
University of Central Florida
Orlando, FL05.2021
Skills
- Inventory Management
- Managing Reservations and Large Parties
- Guest Interaction
- Hospitality Management
Timeline
General Manager
First Draft
06.2022 - 05.2023
First Draft
FOH Manager
03.2021 - 06.2022
Bar Manager
Gaetano's Italian Restaurante
12.2018 - 02.2021
Bachelor of Science -
University of Central Florida
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