Erin Netuschil
Littleton
Summary
Highly motivated and results-driven professional with over 5 years of project management experience. Proven track record of leading cross-functional teams to deliver projects on time and within budget. Skilled in developing and implementing project plans, managing resources, and mitigating risks. Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Dedicated to achieving organizational goals and driving continuous improvement.
Overview
4
4
years of professional experience
Work History
Fine Dining Server
Seasons 52
03.2024 - Current
- Greeting guest
- Warmly greet guests upon arrival
- Present the menu
- Provide detailed explanations of the menu, including specials, tasting menus and pairing options
- Offer insights into ingredients, preparation methods, and dietary accommodations
- Taking orders
- Listen attentively and accurately record guests' preferences and requests
- Offer insights into ingredients, preparation methods, and dietary accommodations
- Serving Food and Beverages
- Present dishes with proper etiquette and knowledge about plating and garnishes
- Serve beverages, including wine, in accordance with fine dining standards (e.g., correct glassware, proper pouring techniques)
- Wine and Beverage Service
- Demonstrate a solid understanding of wine and beverage pairings
- Open, pour, and serve wines professionally, often following sommelier standards
- Ensuring Exceptional Service
- Anticipate guest needs, such as refilling glasses or replacing utensils, without being intrusive
- Handle any complaints or requests with grace and efficiency
- Maintain a calm demeanor in a high-pressure environment
- Arrange table settings precisely (e.g., utensils, glasses, and napkins) to meet fine dining standards
- Team Collaboration
- Work closely with kitchen staff, and other servers to ensure smooth service
- Coordinate timing for the delivery of courses
Lead Lash Consultant
The Amazing Lash Studio
04.2022 - 01.2024
- Manage the day-to-day operations of the studio that include:
- Customer Service - Manage appointments for a positive experience during the Scheduling, Checking-In and Checking-Out process
- Customer Soft Skills - Getting to know the clients to confirm they are satisfied with their service while they are at the studio and also via follow-up calls
- Also, promoting a review of their experience at the studio
- Marketing - Post on social media about daily promotions or appointment openings or upcoming specials
- Expertise over the system tools that run the company
- This includes the Mindbody for appointment, payment and financial reports
- Additionally, Salon Clouds for text reminders and misc communication
- Hiring - assist with the posting of the position, reviewing candidates, conducting interviews and offering the position
- Training - teach and mentor the new Lash Consultants on sales, learning the system tools, customer service and marketing
- Approve work schedules and requested time off from Lash Consultants and Stylists
All Positions
Rock Bottom Brewery and The Cheesecake Factory
01.2021 - 05.2022
- Manage the day-to-day operations of the restaurant that include:
- Hostess - Greeter and sitting guests and taking reservations to manage the seating arrangement and coordinated servers table sections
- Food Runner/Busser/Server Assistant - Manage the food window so orders are accurately placed and delivered while helping the kitchen and servers
- Then clear tables so they are clean and comfortable for the next guest
- Server/Banquet-Server - Multi-tasking to care for multiple tables, put in orders and correctly deliver and process payments
- Having in-depth knowledge of the menu, to understand food, drink and dessert pairings and allergy restrictions
- These positions helped me improve my time management, customer service and communication skills
Education
High School Diploma -
Mountain Vista High School
Highlands Ranch, Colorado05.2021
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
Timeline
Fine Dining Server
Seasons 52
03.2024 - Current
Lead Lash Consultant
The Amazing Lash Studio
04.2022 - 01.2024
All Positions
Rock Bottom Brewery and The Cheesecake Factory
01.2021 - 05.2022
High School Diploma -
Mountain Vista High School
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