Erin Kettelson
Northglenn,CO
Summary
My educational and work background centers on assisting in the creation and promotion of a successful, motivated, and highly productive work environment. I am self-motivated with strong attention to detail, and work well as part of a team or individually. I have a strong customer service background that has aided in tenant retention and satisfaction in my current role. I have proven achievement of goals and exceeding expectations and am a motivator who sets the bar for others.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
18
18
years of professional experience
Work History
Property Manager
Company Confidential
05.2021 - Current
- Tenant relations
- Vendor management to include contract negotiation and implementation
- Budget development and adherence
- Budget variance, rent roll, and rent status reports
- Coordination and management of all CAP ex and TI projects
- Building engineer and APM management
- Reporting to ownership on a monthly basis
- Managed tenant relations, addressing concerns and maintaining high satisfaction levels.
- Oversaw daily property operations, ensuring compliance with policies and regulations.
- Coordinated maintenance requests, optimizing response times and service quality.
- Developed and implemented budget strategies to enhance financial performance of properties.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Streamlined reporting processes, increasing accuracy and efficiency in property management tasks.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Facilitated successful acquisition and integration of new properties into management portfolio.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Enhanced security measures, significantly reducing incidents on property premises.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Responded to Common Area Maintenance (CAM) inquiries.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
- Planned special events such as lotteries, dedications and project tours.
Relationship Manager/Property Manager
Centum Health Properties
12.2018 - 05.2021
- Entry and processing of all invoices
- Sending all rent statements monthly for 11 properties
- Annual budgets for 2 properties
- Property management duties to include, tenant check in's, responding to all issues/repairs for 6 Colorado properties
- Vendor management
- Obtaining quotes for scheduled maintenance
- Processing of all incoming rent checks for all 11 properties
- Managed day-to-day operations of Building Engineer
- Input invoices into Yardi
- Prepared expense reports
- Ordered and distributed work orders
HR Generalist/Recruiter/Executive Secretary
Miller International
11.2017 - 12.2018
- HR Duties; Sourcing and placing 4-7 open positions
- Phone/In Person Interviews
- Other Duties as assigned
- Executive Duties; Screening all calls/visitors for President and Owner/CEO
- Planning and organizing all events
- Booking and organizing all travel
- Reconciling all purchasing card statements
- Tracking all trademarks and working with attorney's
- Coordinating several departments to assure coverage for front desk
- Tracking and Assigning Sales goals for 15 Sales Reps seasonally
- Assisting with special projects in several departments
- Building relationships with venders
- Ordering business cards/name plates
- Ordering all office supplies/coffee
Self employed
01.2009 - 01.2017
- In home daycare 2009 to 2017
- Working with children ages 2 months - 12 years
- Developing age appropriate lessons and hands on activities
- Billing and tracking payments
- Payroll
- Sales
- Status/achievement reports to parents
- Coordinating activities
Human Resource Representative
Echostar
09.2007 - 01.2009
- Facilitate training both online and instructor lead
- Complete New Hire Orientation Monthly
- Verify I9 status
- Negotiate employee relations issues
- Track attrition
- Recruiting/Job Fairs
- Interview daily
- FMLA/LOA
- Terminations/consultations
- EEO/Work Comp
Education
Colorado Real Estate License -
Kaplan University
11.2025
Management - Certification
Colorado Technical University
Denver, CO04.2018
Law School - Additional Education
Kaplan Law School
Remote08.2016
Business Administration - Bachelor's of Science
Colorado Technical University
Denver, CO08.2006
Skills
- Detail-oriented data management
- Expense management
- Fair Housing Regulations
- Payment collection and reconciliation
- Facilitating systems discussions
- Skilled in Microsoft Outlook communication tools
- Human resources management
- Proficient in negotiating contracts
- Skilled in Microsoft Office tools
- Experience with Children
- Yardi platform expertise
- Candidate assessment interviews
- Negotiation expertise
- Property management expertise
- Task scheduling
- Vendor performance oversight
- Property oversight
- Personal computer proficiency
- Data analysis
- Event management expertise
- Skilled in using Adobe tools
- Office operations management
- Recruiting
- Employee Orientation
- HR Sourcing
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Vendor management
- Maintenance coordination
- Contract negotiation
- Adaptable
- Property accountability
- Business administration
- Preventive Maintenance
- Software utilization
- Database management
- Building operations
- New construction
- MRI accounting software
- Maintenance
- Lease administration
- Work order monitoring
- Unit vacancies
- Accounting operations
- Skilled multi-tasker
- Commercial property
- Customer relations
- Clear communication
- Data entry
- Critical thinking
- Client relations
- Relationship building
- Decision-making
- Microsoft office
- Property showing
- Administrative leadership
- Creative and adaptable
- Dispute handling
- Operations management
- Monthly fee and payment collection
- Repair planning
- Grounds and facility inspection
- Maintenance management
- Disturbance handling
- Office staffing
- Complaints investigation
- Schedule coordination
- Performance assessment
- Staff coordination
- Employee motivation and guidance
- Budget preparation
- Violation resolution
- Financial reporting
- Personnel management
- Financial oversight
- Capital projects management
Timeline
Property Manager
Company Confidential
05.2021 - Current
Relationship Manager/Property Manager
Centum Health Properties
12.2018 - 05.2021
HR Generalist/Recruiter/Executive Secretary
Miller International
11.2017 - 12.2018
Self employed
01.2009 - 01.2017
Human Resource Representative
Echostar
09.2007 - 01.2009
Management - Certification
Colorado Technical University
Law School - Additional Education
Kaplan Law School
Business Administration - Bachelor's of Science
Colorado Technical University
Colorado Real Estate License -
Kaplan University
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer